Technical Support Engineer

Technical Support Engineer Cloud, Cybersecurity | Belfast (Hybrid)

Location: Belfast

Type: Permanent

About the Opportunity:
This role sits within a fast-growing cloud security environment, supporting a modern platform focused on real-time threat detection and cloud infrastructure protection. Youll play a key role in troubleshooting complex issues and supporting customers using cutting-edge cloud and security technologies.

What Youll Be Doing:
Provide technical support via chat, email, and collaboration tools
Diagnose and resolve customer issues across cloud and platform environments
Escalate complex problems to engineering and product teams where required
Build strong relationships with customers and provide product guidance
Create and maintain support documentation and knowledge base articles
Log and track issues to ensure timely resolution and communication
Continuously develop technical knowledge across cloud and security domains

What Youll Bring:
13 years in a technical support or customer-facing engineering role
Strong experience with MySQL
Exposure to cloud technologies and containerisation (Docker, Kubernetes)
Experience with Linux and networking fundamentals
Familiarity with monitoring and analysis tools such as Grafana or OpenSearch
Understanding of cybersecurity concepts, particularly in cloud environments
Strong communication skills and ability to support customers effectively

Why Join:
Opportunity to work in a modern cloud security environment
Exposure to cutting-edge technologies across cloud and cybersecurity
Strong learning and development opportunities
Collaborative, high-growth team environment

If you're interested or have any further questions on the role, please feel free to reach out to Eve Geddis directly on LinkedIn.

Benefits:
Medical Aid / Health Care Pension Fund

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