Job Title: Senior Account Manager
Location: England based (with UK and international travel required)
Workplace Type: Fully Remote
Salary: £45-55K basic + £50K OTE (Uncapped) + Car/Car Allowance
When your groceries arrive at your door or you sign for an online parcel, it’s highly likely that one of our client’s software, telematics, or proof-of-delivery solutions has played a part. Their technology underpins the operations of many of the UK’s leading grocery retailers, food logistics providers, and major household names.
As they continue their rapid expansion, we are partnering with this proudly Midlands-based, LSE-listed technology leader to find a passionate and commercially astute Senior Account Manager. Reporting to the Sales Manager for Account Management, you will play a pivotal strategic role in shaping customer relationships, identifying long-term growth opportunities, and ensuring their solutions deliver maximum value.
What You Will Be Doing
- Drive Strategic Growth: Lead strategic account planning by developing multi-year growth plans that align with both customer objectives and our client's commercial priorities.
- Own the Pipeline: Create and manage a forward-looking opportunity pipeline, ensuring a balanced mix of upsell, cross-sell, and new solution adoption to achieve quarterly revenue and profitability targets.
- Be a Trusted Partner: Influence senior stakeholders within customer organisations, elevating our client to a trusted strategic partner rather than just a supplier. You'll conduct an average of four strategic customer meetings per week, complemented by ongoing engagement.
- Champion Customer Success: Ensure satisfaction and retention across your portfolio, while continually identifying opportunities for expanded solution deployment.
- Act as a Subject Matter Expert: Provide expert, consultative advice on our client's full product portfolio, articulating exactly how their technology solves critical business challenges.
- Maintain Market Presence: Represent the business at briefings, seminars, and industry events to support brand presence and pipeline development.
- Commercial Governance: Deliver timely, accurate quotations and proposals, ensuring all commercial governance is followed and appropriately approved.
What We Are Looking For We are searching for a high-performer with a strategic mindset. You will thrive in this role if you bring:
- Account Management Pedigree: Demonstrable experience in a strategic Customer Account Manager or Senior Account Manager role.
- Tech Sales Experience: A proven track record in hardware, software, or IT solution sales, ideally within complex or multi-stakeholder environments.
- Commercial Sharpness: A strong aptitude for understanding how technology solutions address real business problems and create measurable value, supported by sound commercial awareness across sectors such as transport, logistics, retail, automotive, or distribution.
- Exceptional Interpersonal Skills: Excellent communication, negotiation, and relationship-building skills, with the ability to influence at all levels.
- Operational Discipline: Highly self-motivated, well-organised, and able to work autonomously to prioritise effectively in a fast-paced environment.
- Note: A full, valid UK driving licence is required for this role, along with the flexibility to travel across the UK and internationally as needed.
Why Join Our Client? Operating for over thirty years and recently becoming a Publicly Listed Company on the London Stock Exchange, our client's growing business is guided by a culture that prioritises customer connection and employee development.
They offer fantastic support and training to ensure you are well-equipped to succeed, alongside a highly rewarding benefits package:
- Great Place to Work Certified™: Recognised by the global authority on workplace culture.
- Health & Wellbeing: Private medical insurance with Vitality Health (including rewards like free Amazon Prime, Apple Watch, and discounted gym memberships), plus over 20 internal mental health first aiders and Employee Assistance Programmes.
- Generous Leave: 25 days holiday (excluding bank holidays), which increases with service.
- Exclusive Perks: Access to an Executive Box at the Motorpoint Arena Nottingham, VIP corporate motorsport tickets, free Costco membership, and 20% off EE mobile and line rental.
- Team Culture: Great staff extras including Easter eggs, a yearly BBQ, Christmas gifts, and annual staff awards.
If you are a strategic relationship builder who thrives on cross-selling and positioning technology as a solution to critical business challenges, we want to hear from you.