About the role
Equans is hiring a General Manager to oversee Hard FM services at Addenbrooke's Treatment Centre in Cambridge. The role is permanent, full‑time (40 hours per week) and offers a competitive salary, company vehicle or allowance, bonus and a comprehensive benefits package.
The General Manager will ensure safe, compliant, and commercially successful delivery of Hard FM services across the complex, operational healthcare estate under a Private Finance Initiative (PFI) contract. The incumbent will lead multidisciplinary engineering, compliance, projects, and support teams to achieve high‑quality services in a live clinical environment, safeguarding patient safety, statutory compliance and contractual performance.
What you will deliver
- Effective delivery of all Hard FM services (maintenance, engineering, building fabric, statutory compliance, and technical services) in line with contract requirements and healthcare guidance.
- Full compliance with statutory, regulatory, HTM guidance, and company standards, including robust management of permits, risk assessments and safe systems of work.
- Planning and execution of planned preventive maintenance (PPM) and reactive maintenance activities to optimise asset performance and availability.
- Implementation and monitoring of operational processes and procedures, ensuring accurate documentation, auditable records and consistent standards across the estate.
- Management of service resilience and business continuity plans to keep critical healthcare infrastructure and systems operational at all times.
- Effective interface with clinical and non‑clinical stakeholders to plan and communicate works, minimising disruption to patient care and hospital operations.
Capital Works, Variations and Lifecycle Programme
- Lead development and delivery of the life‑cycle plan, ensuring alignment with contractual obligations, asset condition data, risk mitigation and client service requirements.
- Oversee operational aspects and interfaces of planning and delivery of capital projects and contract variations with the PMO delivery team, ensuring robust safety arrangements, impact assessments and clear risk management.
- Ensure project delivery complies with CDM Regulations, healthcare standards and internal governance requirements, with clear roles, responsibilities and documentation.
- Coordinate with Trust management and clinical teams to schedule works, minimising disruption to core healthcare services and patient flows.
- Monitor project performance against time, cost, quality and safety objectives, taking corrective action to resolve issues and protect outcomes.
- Provide clear, timely reporting on the lifecycle and capital programme to internal leadership and client stakeholders, including forecasts, risks and mitigation plans.
Client and Stakeholder Relationship Management
- Serve as the key contact for the client, SPV, Trust representatives and key stakeholders on all strategic Hard FM and lifecycle‑related matters.
- Diagnose and understand root causes of existing relationship strain and performance concerns, creating and implementing robust recovery plans.
- Establish regular, structured governance forums (e.g. contract meetings, performance reviews, risk reviews) with clear agendas, actions and follow‑up.
- Demonstrate confident, credible presence in all client interactions, providing honest, data‑backed insights and clear proposals for improvement.
- Manage stakeholder expectations through proactive communication, early escalation of emerging issues and transparent reporting on performance and risks.
- Build effective working relationships with clinical teams, estates teams, SPV representatives and internal senior leaders to support collaborative problem solving.
Commercial and Contract Management
- Provide clear leadership, direction and role clarity to direct reports and wider teams, setting and maintaining high standards of performance, behaviour and accountability.
- Coach, develop and mentor managers and supervisors, ensuring they have the skills, tools and support to lead their teams effectively in a complex healthcare environment.
- Foster a culture of safety, compliance, customer focus and continuous improvement, recognising success and addressing underperformance promptly and fairly.
- Lead organisational change, service transformation and performance improvement initiatives, engaging teams effectively through clear communication and involvement.
- Promote diversity, inclusion and respect within all teams, ensuring fair and equitable treatment of all colleagues, contractors and partners.
- Ensure robust workforce planning, succession planning and talent development to maintain capability and resilience across all key functions.
- Engage with the payment mechanisms, lifecycle and performance regimes of healthcare PFI contracts, managing budgets, forecasts, cost control and variations.
- Oversee management of performance risk, penalties and deductions under PFI or similar performance‑based contracts.
Performance, Data, Reporting and Jeopardy Management
- Own the performance management framework for the contract, ensuring all SLA and KPI data is accurate, timely and auditable.
- Analyse performance trends, root causes and recurring issues, implementing targeted corrective and preventive actions to improve outcomes.
- Develop and maintain robust jeopardy management strategies, including early warning triggers, action plans and escalation routes to minimise penalties and deductions.
- Prepare high‑quality, professional reports for the client, SPV and internal stakeholders, presenting complex technical and commercial information in a clear, compelling way.
- Use operational and financial data to support decision‑making, resource planning and prioritisation of investment and improvement initiatives.
- Ensure all incidents, near misses, performance failures and disputes are logged, investigated and closed out with learning captured and embedded.
What can we offer you
- Competitive salary, company vehicle or allowance, bonus and benefits package.
- 25 days annual leave (+ public holidays).
- Life Cover equivalent to 2 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Programme and access to a mental wellbeing app.
Who are you
- Degree or equivalent in engineering, building services, facilities management or related discipline, or significant relevant experience.
- Extensive senior‑level experience managing Hard FM services in complex, operational estates environments.
- Proven experience delivering Hard FM services within live healthcare settings (acute hospitals or similar clinical environments).
- Demonstrable track record of managing healthcare PFI contracts, including payment mechanisms, lifecycle and performance regimes.
- Strong commercial acumen, including budgeting, forecasting, cost control and management of variations and claims.
- Significant experience leading multidisciplinary teams, including engineering, projects and support staff, in a high‑pressure environment.
- Experience in planning and delivering capital works and lifecycle programmes in operational healthcare environments.
- Proven experience in managing performance risk, penalties and deductions under PFI or similar performance‑based contracts.
Required qualifications
Eligible candidates must have evidence of the right to work in the UK and be able to pass a Standard DBS check.
Equal opportunities statement
We encourage applications from women, ethnically diverse individuals and people with disabilities, as well as all candidates who identify with protected characteristic groups under the Equality Act 2010. Equans is committed to delivering a culture where everyone's voice is heard and supported. We value diversity and inclusion, and you will find an open workplace where you are supported and encouraged to be your true self at work.
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