Creative Programme & Studio Operations Director

Overview

SOC Code: 1255 – Managers and directors in the creative industries. Location: 76 Druid St, London SE1 2AN. Job Type: Permanent, Full-time. Hours: 37.5 hours per week (rota basis including some evenings and weekends). Salary: £46,000 per annum. Start Date: As soon as possible.

About Token Studio. Token Studio is an independent creative experience studio based in Bermondsey. We deliver pottery wheel workshops, ceramic painting sessions and other hands-on creative experiences for individuals, private groups and corporate bookings. Our focus is high-quality, well-run sessions in a welcoming and structured studio environment. As we grow, we are appointing a Creative Programme & Studio Operations Director to take responsibility for programme delivery, operational standards and team leadership.

The Role

This is a senior operational position responsible for ensuring that all creative sessions are delivered safely, consistently and to a high standard. The role combines programme oversight, people management and studio operations.

Key Responsibilities

• Lead and oversee the delivery of all studio workshops and creative programmes.
• Develop structured session formats, delivery standards and operating procedures.
• Manage scheduling, staffing and studio capacity planning.
• Line manage workshop facilitators and studio staff, including recruitment, training and performance oversight.
• Ensure compliance with health & safety requirements and risk management procedures.
• Oversee stock control, materials procurement and equipment maintenance.
• Monitor service quality, manage customer feedback and implement operational improvements.
• Work with the business owner to support sustainable growth of studio activities.

Requirements

• Minimum 3 years’ experience in creative operations, workshop delivery management, arts venue management or similar.
• Demonstrable experience managing staff or facilitators.
• Experience establishing or maintaining operational procedures (SOPs).
• Strong organisational and problem-solving skills.
• Ability to work evenings and weekends as part of a rota.
• Confident managing customer-facing service environments.

Desirable (not essential)

• Experience within creative workshops, arts organisations or experiential businesses.
• Health & Safety training or relevant compliance experience.
• Background in programme or event management

Experience & Employment Details

Experience: Required
Employment: Full-time
Schedule: Monday-Friday
Salary: £46,000 – £50,000 yearly

About Token Studio (Additional)

About Token Studio. Token Studio is an independent creative experience studio based in Bermondsey. We deliver pottery wheel workshops, ceramic painting sessions and other hands-on creative experiences for individuals, private groups

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