Engagement Manager – Newbury

Engagement Manager – Newbury

Reference Code: 415990-en_GB

Contract Type: Permanent

Professional Communities: Delivery Excellence

Your role

As an Engagement Manager, you’ll take full ownership of complex client projects that are service-based contracts, ensuring delivery excellence, financial performance, and client satisfaction. You’ll manage engagements through their entire lifecycle, from start-up to close-down, driving compliance with UK project governance standards and contractual obligations. Your role includes overseeing risk and issue management, financial reporting, invoicing, and change control, while motivating teams and maintaining clear communication with stakeholders. You’ll also identify opportunities for additional business, ensure accurate forecasting, and deliver projects on time and within budget, all while meeting or exceeding client expectations.

• Lead end-to-end engagement delivery governance, risk management, financial control, and contract compliance to achieve margin and timeline targets.
• Build strong client relationships, ensuring clear communication, accurate reporting, and exceptional service delivery while spotting growth opportunities.
• Drive team performance and project success through effective planning, stakeholder management, and adherence to UK UPM and mandatory standards.
• Key Performance Indicators (KPIs)

On-time delivery of project milestones, Achievement of SLA/KPI targets, Budget adherence and effective cost management, Client satisfaction scores and stakeholder feedback, Quality and completeness of project documentation.

Your profile

We’re looking for an Engagement Manager with a proven track record of delivering complex service-based contracts end-to-end, ideally within the telecommunications or technology sector. You’ll bring expertise in ITIL processes, customer support operations, and formal project management methodologies, combined with strong consulting skills and the ability to manage distributed teams across multiple clients and environments.

• Successful delivery of service-based projects in a B2B environment from inception to completion, meeting cost, time, and quality targets.
• Experience in telecoms or wireless environments, with strong ITIL and customer support knowledge.
• Skilled in managing multiple clients, business lines, and transformation programs using formal methodologies.
• Ability to analyze business requirements, manage bids, and lead diverse teams across cultures.

Qualification
Degree in Engineering, Business, or equivalent experience; ITSM certification preferred.

What you’ll love about working here

• Hybrid working
• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion

Need to know

• All roles will require a level of security clearance; BPSS.
• We will offer an interview to all candidates who declare a disability and meet the minimum essential criteria for the role.
• This role is based in Newbury.

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