Senior Compliance Manager

We have an exciting opportunity for a Senior Compliance Manager, specialising in Gas management.

Applications close at midnight on Monday 4 May with face-to-face interviews scheduled to take place on 14 May 2026.

Responsibilities

• Actively engage with and promote residents in supporting and delivering engagement plans that build trust, reduce no-access rates and deliver compliance so that residents can feel safe in their homes.
• Lead initiatives to promote resident engagement and customer satisfaction through contract management, events, open and transparent communication and timely management of complaints and customer enquiries.
• Serve as the competent person for complex compliance risks, using extensive knowledge of asset management and experience in a housing context.
• Apply health and safety legislations, approved codes of practice, and guidance pertaining to property compliance, maintenance and construction.
• Establish and implement contractor management methodologies and develop effective pragmatic solutions to resolve complex issues.
• Handle budgets and drive performance whilst implementing risk‑management principles and managing a high‑performing team.
• Support the introduction of new software/technology such as Asprey and CRM, and manage program data and systems.
• Use SharePoint, Power BI and asset‑management databases, including SQL and Asprey.

Qualifications

• NEBOSH Level 3 and Corgi Level 4 Gas Management qualifications.
• Proven track record of compliance delivery and working with landlords’ hazards and their controls.

Benefits

We offer a generous benefits package, including a wellbeing programme, comprehensive learning and development and a culture of employee involvement.

About Phoenix Community Housing

Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. We believe this is our core strength, and it’s helped us achieve a wide range of accolades and awards.

We are based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of “together building a better future for our Phoenix Community”, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.

We offer part-time, flexible working and job-sharing options.

Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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