Team Lead

Are you passionate about helping people and delivering outstanding customer service?

Do you pride yourself on warm communication, problem-solving and getting things right first time?

If you enjoy supporting customers, take pride in your work and want to be part of a friendly, people-focused team, this could be the perfect role for you.

As a Customer Service Agent, you’ll be the first point of contact for our customers—providing clear, confident and compassionate support across inbound and outbound interactions. You’ll play a vital role in ensuring every experience reflects our values and commitment to quality.

What Will I Be Doing

You’ll be responsible for delivering a high-quality, right-first-time service to every customer you interact with

Key Responsibilities

• Take personal ownership of each customer interaction with warmth, empathy and efficiency
• Handle inbound and outbound calls confidently and professionally
• Understand the customer’s situation and follow instructions and training to deliver the correct outcome
• Document all contact information accurately, following standard operating procedures
• Support team and operational goals including KPIs and SLAs
• Adhere to company policies, processes and values at all times
• Take personal responsibility for your own health and safety at work

You’ll play a crucial part in maintaining the smooth running of our customer service operation and ensuring every customer receives the high standard of care they expect from us

Where and When Will I Work?

This is a full-time, permanent position based in our Poole office. You'll work Monday–Friday, on scheduled shifts within standard business hours

Why Join the Team?

We know people do their best work when they feel supported, confident and connected. With strong team culture, approachable managers and opportunities for growth, this is a great place to build your customer service career. Just some of the benefits included

• Bonus Scheme – your good work is rewarded
• Discounted Gym Membership
• Cycle-to-Work Scheme & Free Nearby Parking
• Supportive Management who want you to succeed
• Team Events & Charity Involvement throughout the year
• Birthday Day Off after one year of service
• Dress for Your Dat
• Employee Assistance Programme, Mental Health First Aiders & Neurodiversity Champion
• Clear opportunities for progression within the business

About Us

With over 35 years’ experience in outsourced maintenance services for the automotive sector, at i247 Group everything We Do is shaped by our four values: People, Passion, Delivery and Solutions

• We empower our people and support their growth
• We work with passion to provide excellent customer experiences
• And we deliver—finding effective, smart solutions to support our clients and their drivers.

If you're looking to join a collaborative, supportive organisation where you can build your career, you’ll fit right in

About You

You’ll be someone who genuinely cares about delivering great service and doing things properly. We’re looking for

• Minimum GCSE Grade C (or equivalent) in English & Maths
• At least 1 year’s experience in a customer service or contact centre environment (desirable)
• Strong communication and listening skills
• A friendly, professional approach to customer interactions
• Attention to detail and a strong work ethic
• Ability to work under pressure in a busy environment
• Basic IT skills (Word, Excel, email, internet
• Reliability, adaptability and the ability to self-motivate

If you love helping people, enjoy problem-solving and want to be part of a supportive and friendly team, we’d love to hear from you

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