Ecommerce Customer Service Leader: Build & Scale Team

A leading lifestyle brand in Greater London is seeking a Customer Service Manager. The successful candidate will manage the in-house customer service team and oversee outsourced contact centres to ensure high-quality service. Responsibilities include coaching team members, analyzing customer feedback, and implementing strategies for efficiency and customer satisfaction. Ideal applicants should have over 5 years of ecommerce customer service experience, preferably within lifestyle brands, and possess strong leadership skills. Proficiency in CRM tools is essential. #J-18808-Ljbffr