Site-Based Cleaning Manager

Overview

Better places, thriving communities.

Job Title: Site-based Cleaning Manager

Location: Aviva, 8 Surrey Street, Norwich, NR1

Role Purpose

To organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation. The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.

Responsibilities & Accountabilities

• Team Leadership & Performance Lead, coordinate, and control multiple teams to ensure staff are developed, utilised, and deployed effectively. Maximise employee performance and motivation to meet organisational standards and requirements.
• Service Delivery & Improvement Develop and implement plans, schedules, and improvement programmes to deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.
• Stakeholder Management Maintain and build strong relationships with stakeholders to ensure service level agreements are achieved and favourable terms are agreed with suppliers to suit business needs.
• Supplies & Resources Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels, in line with stakeholder requirements and contractual agreements.
• Equipment & Compliance Ensure all equipment is appropriately maintained and fit for purpose. Confirm operators are fully trained and capable of using equipment in line with all health, safety, environmental, and regulatory requirements.
• Financial Management Monitor and manage budgets and expenses. Ensure product pricing is developed and agreed with stakeholders to cover agreed costs and service level agreements.
• Reporting & Management Information Ensure all records are kept accurately and consistently. Collect, collate, and analyse service, cost, and performance information, and generate management information for senior leadership.

About This Role

The primary focus of this role is the delivery of operational activity to meet annual KPIs and SLAs (Service Level Agreements).

The role involves the management and integration of multiple teams or units where there is a high degree of risk, impact, scale, or complexity. It carries full managerial accountability for the leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements.

At This Level, The Role Typically Requires

• Proven experience in cleaning management
• Hands-on customer service experience
• A strong understanding of cleaning procedures and best practice
• Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
• A good understanding of industry innovation and company standards

Skills & Attributes

• Excellent communication and organisational skills
• Consistent and effective management style
• Proactive approach to problem-solving and service improvement
• Flexibility to support occasional early mornings and evenings to oversee out-of-hours cleaning teams
• Bilingual capability is an advantage

Benefits & Additional Information

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team

Together our diversity makes us stronger.

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