Contract Customer Service Specialist

Contract - Contact Centre Executives Needed

Location: Hybrid - 1 day a week in the office is mandatory / Manchester / Need to live locally

Full Time: 7am-7pm (7am-3pm, 9am-5pm, 11pm-7pm - changing each week after training)

Days: Monday to Friday (5 days per week) From and End Dates: Start Date to September 2026

Salary: £26k per annum

Training Start Dates: 5th May or 18th May for two weeks (Full Time Training / Day One in Manchester office)

The Role

The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquires, ultimately growing revenue and securing Back up Care.

What You Will Be Doing:

90% of role will be handling high volume inbound calls by telephone.

Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry.

Educate and inform customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific benefit and processes, documentation, and timelines, whilst assessing their care needs.

Maintain a high-level of customer satisfaction.

What We Are Looking For:

• Previous experience working in a high volume call centre / customer services environment
• Experience of working to set KPIs in a busy fast paced environment
• Available to work the shift patterns between 7am-7pm / Monday to Friday
• Work from the office in Manchester one day a week
• Quiet and distraction-free working space

Please note, due to our sector all roles are subject to a DBS.

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