Manager of Solutions Consulting

Requirements

• Proven experience leading, coaching, and developing a solutions consulting team in a high-growth, fast-paced SaaS environment. Familiarity with HR and Payroll domain is a strong plus
• Demonstrated ability to improve revenue outcomes through better pre-sales execution (e.g., win rate, deal velocity, multi-product attach, enterprise outcomes)
• Strong consultative selling skill set, with the ability to coach others on discovery, value articulation, and executive-level communication
• Demonstrated ability to use AI tooling to improve team throughput and quality, while managing risk and driving adoption through coaching and standards
• Strong judgment and prioritisation: you can direct team effort to the opportunities and activities that drive the highest impact
• Data-driven and operationally rigorous: you can define standards, measure adoption, and run a consistent coaching and inspection cadence
• Strong cross-functional influence with Sales, Product, Enablement, RevOps, and Customer Experience
• Excellent written and verbal communication in English
• 8+ years of experience in solutions consulting, pre-sales, consulting, or related roles (SaaS preferred)
• Experience working remotely is a plus

What the job involves

• Remote is scaling Solutions Consulting to win more complex, multi-product platform deals
• As Manager, Solutions Consulting (AMER), you lead a team of Solutions Consultants (SCs) and partner closely with Sales and Product to improve deal outcomes through strong discovery, value articulation, technical scoping, and clean handoffs. You set clear standards, coach to consistent behaviors, and run an inspection cadence that turns our best practices into repeatable execution
• You’ll shape and build an AI-forward, learning-oriented team that continuously improves how we discover, scope, and communicate value
• You’ll also turn frontline deal insights into structured product signal—clear, consistent, and actionable—so Product and GTM teams can address the highest-impact gaps and friction
• What success looks like (first 6–12 months):
• Improve deal execution quality and predictability by coaching to SC excellence on deal inputs (qualification, discovery, scoping, risks, executive narrative)
• Increase team impact on outcomes such as win rate on priority deals, sales cycle efficiency, and customer confidence at handoff
• Protect SC time for high-impact work by applying engagement standards and reducing low-value operational drag
• Contribute to a consistent product-feedback loop from deal cycles: recurring friction points, objection patterns, gaps, and win/loss insights packaged into clear, actionable inputs for Sales, Product, RevOps, and Enablement
• We operate as a high-trust, highly collaborative team: strong team-selling relationships, peer review and coverage, and shared ownership of outcomes
• We’re learning-focused: we inspect what works, document it, teach it, and iterate (no heroics, no lone-wolfing)
• We expect managers to coach actively—clear feedback, skill building, and consistent standards
• 1) Team leadership and development
• Lead, coach, and manage a team of Solutions Consultants to deliver consistent, high-quality consultative pre-sales
• Build a high-performance culture with clear expectations, timely feedback, and strong career development
• Identify skills gaps and deliver development plans across consultative behaviors, product mastery, and execution discipline
• Conduct performance evaluations and manage performance with clarity and care
• 2) Coaching, standards, and inspection cadence
• Run a weekly deal inspection rhythm focused on the SC inputs that drive outcomes: qualification, discovery quality, scoping, risks, and executive narrative
• Coach SCs to consistently:
• Deliver quantified value (cost of inaction and business outcomes), not product-first demos
• Tailor narratives by persona and decision criteria
• Guide the process to next steps with clear scoping and momentum
• Use evidence (call notes, recordings, deal artifacts) to give objective coaching and drive consistent improvement
• 3) Drive quality of sale (in partnership with Sales)
• Partner with AEs and Sales leadership to shape winning strategies on priority opportunities
• Remove blockers that prevent effective SC engagement and customer progress
• Ensure customer-facing content (workshops, demos, exec readouts) is compelling, tailored, and aligned to Remote’s narrative
• Improve handoff quality by enforcing documentation standards and clear scope boundaries
• 4) Operational excellence and leverage
• Set and enforce engagement standards to protect capacity for high-impact, complex work
• Build and scale repeatable playbooks and assets that reduce reinvention and increase consistency
• Monitor workload and reroute requests when needed to maintain service levels and focus
• Use AI tools and lightweight automation to reduce operational drag (e.g., drafting exec narratives, standardizing discovery outputs, accelerating internal enablement) while maintaining quality and customer trust
• 5) Cross-functional influence and feedback loops
• Build strong partnerships with Product, Marketing, Enablement, RevOps, and Customer Experience to improve alignment and impact
• Package recurring deal insights (wins/losses, objections, gaps, friction points) into actionable inputs for cross-functional partners
• Contribute to product feedback review cadences with clear inputs (patterns, severity, segment impact, and revenue at risk)
• You'll report to: Director, Solutions Consulting
• Team: Sales, Solutions Consulting

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