Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Location: Doncaster or Sheffield
We have a great opportunity for two Staff Managers to join us in our Doncaster and Sheffield depots.
The successful candidate will support and deputise for the General Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework.
You will engage front line colleagues through effective communication, active listening and recognition. Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.
Key Responsibilities
- Lead and inspire the depot operations team, ensuring compliance with policies and legislation.
- Drive performance and punctuality, reducing lost miles and delivering key KPIs.
- Support training, induction, and development to build a high-performing, engaged team.
- Foster collaboration across operations, engineering, and service performance teams for a seamless customer experience.
- Manage driver performance, job chats, and employee relations, including absence and disciplinary processes.
- Maintain accurate records and oversee operational costs within budget.
- Build strong relationships with trade unions and external stakeholders.
- Champion continuous improvement and innovation in all aspects of operations.
What we\'re looking for
- Previous management or supervisory experience (within the bus/transport industry preferred).
- Professional knowledge of Road Traffic Act and Employment legislation
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation
- Excellent planning and prioritising skills
- Self-motivated with a positive approach to change
Applications for this role will close on Monday 4 May.
Rewards
- Our health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you. This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support.
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- Pension scheme and chance to buy discounted First Group shares
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
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