Position Summary
As a Libraries Engagement Officer for Children and Young people, you will help deliver welcoming and inclusive library services that support learning, wellbeing and community connection. You will design and deliver engaging, fun and enriching activities in library buildings and throughout the wider community such as schools, family hubs, community centres and parks. You will work with colleagues and partners to promote targeted approaches to reading, digital inclusion, heritage and health.
What You'll Get To Do
- Develop, lead and deliver an accessible programme of library and community-based activities that promote themed and targeted initiatives and engagement for children and young people.
- Build and strengthen partnerships to support the Council’s priorities around reading, digital inclusion, heritage, health, wellbeing and Thrive.
- Provide high-quality information, support and signposting to residents with complex needs, helping them access appropriate services and support.
- Supervise staff and support the effective day-to-day operation of library buildings, maintaining excellent customer service and managing challenging situations where required.
- Support the manager and deputise as needed to ensure continuity of service delivery and operational leadership.
- Oversee operational tasks and programmes of work, including administration, use of library systems and cash handling.
- Ensure appropriate stock, resources and facilities are in place to support service delivery and community needs.
- Maintain accurate records and contribute to monitoring and evaluation, ensuring services are safe, effective and aligned with health, wellbeing and Thrive priorities, including health and safety and routine maintenance.
What You'll Bring
- GCSE English and Maths at grade 4 or above (or equivalent), with confidence using everyday IT systems including Microsoft Office, email, internet and cloud-based tools.
- A full UK driving licence and access to a vehicle (or equivalent mobility support), enabling you to work flexibly across the borough.
- Passion for books and reading, culture or the arts, and a commitment to sharing this enthusiasm with children and young people and their families from a wide range of communities.
- Experience working in a customer-focused environment, such as a public library, community or similar public service setting.
- Experience planning and delivering activities or events, primarily working with children and young people.
- Ability to work collaboratively as part of a team, build effective partnerships, and use initiative to respond to changing needs and deliver training.
- Experience of supervising staff or supporting colleagues, alongside a strong commitment to excellent customer service.
- Strong communication and organisational skills, with the ability to prioritise workload, work under pressure and respond effectively to customer needs.
What’s In It For You
- Competitive Salary: Fair and transparent pay that reflects your skills and experience, pro rata.
- Outstanding Pension Scheme: Invested future benefits. Learn more at https://twpf.info
- Generous Annual Leave: 28 days of annual leave rising to 32 days after 5 years (2 of which can be fixed) plus the option to buy up to 10 extra days.
- Learning & Development: Access a wide range of training, development and progression opportunities.
- Health & Wellbeing Support: Discounts on gym memberships and mental health resources.
- Cycle to Work Scheme: Tax-efficient cycle to work programme.
- Electric & Hybrid Car Scheme: Salary sacrifice car scheme with NHS Fleet Solutions after 12 months service.
- Exclusive Discounts & Salary Sacrifice: VIVUP employee benefits platform offering discounts and salary sacrifice options on essential purchases after 6 months service.
Our Commitment to You
We are an equal opportunities employer and aim to have a culture and workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
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