Overview
At IKEA, we are working to make our products and services more accessible to customers. We are looking for field-based furniture planners to bring the ambience, inspiration and quality of the IKEA showroom directly into customers’ homes. You will meet customers in their homes and help them create kitchen, bedrooms and other modular furniture solutions with their individual needs in mind.
This role is fully field based, meeting customers in their homes, with the option of some administrative time working from home outside of business travel time. You may be required, on occasion and for training purposes to travel to an IKEA location.
What You’ll Need to Have
- Solid customer focus and ability to listen effectively and provide solutions.
- Experience in sales and design planning.
- Ability to manage your own diary and organise your workload.
- Comfortable meeting KPIs and securing sales conversions.
- High numeracy and ability to use digital tools and systems.
- Interest in home furnishing trends and sustainable solutions.
- Hold a valid driving licence for 2+ years.
Your Day-to-Day
- Book and manage customer appointments and follow up on requests.
- Visit customers’ homes to plan and design kitchens, bedrooms, and other IKEA modular furniture systems.
- Showcase IKEA’s range and create tailored solutions.
- Deliver KPI targets and conversion from appointment to sale.
- Guide customers through the full journey—from first contact to delivery and installation.
- Collaborate with in-store teams for support when needed.
What We Offer
- Starting salary from £30,000 plus car for work travel.
- Full-time: 39 hours per week, five days per week including evenings and alternate weekends.
- Permanent contract.
- 2 weeks of training in the Edinburgh store upon joining.
Why IKEA
Our co-workers bring unique ideas and talents to work every day. We offer a variety of benefits to suit their and their family’s everyday needs.
Recruitment Process Information
- Please attach an updated CV and a cover letter with your application.
- Shortlisted candidates will be invited by email to attend a virtual interview and complete a task.
Final offers of employment are contingent upon clear results in mandatory background checks. This role requires medical questionnaire, criminal history, and driving records.
We are unable to accept applications via email and encourage you to apply online as soon as possible. For advice or support, email emma.jones4@ingka.ikea.com.
Join Us as a Field-Based Furniture Planner - Inverness
We’re looking for motivated individuals who have a keen interest in design and thrive on creating memorable customer experiences. In this role, you will:
- Manage and follow up on appointments.
- Visit customers’ homes to plan and design kitchens, bedrooms, and other IKEA modular furniture systems.
- Deliver KPI targets and conversion from appointment to sale.
- Guide customers through the full journey—from first contact to delivery and installation.
What You Need to Know
- Attach an updated CV with your application.
- Virtual interview with hiring manager (pre-work task to prepare).
- Face-to-face interview with recruiting/hiring manager.
- Drug and Alcohol testing as part of onboarding is required where applicable.
We care for the people. We welcome candidates from all walks of life and value diversity in the workplace.
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