Company: Global Retail Company
(Join as one of the start‑up members in the UK)
Position: Infrastructure Specialist (Retail Technology)
Location: London (Hybrid)
Salary: 50,000 - 55,000 GBP
Job responsibilities
Retail & Store Technology
- Deliver full IT setup for new store openings, refits, relocations, and pop‑ups (POS systems, printers, scanners, tablets, payment devices, WiFi, LAN, SD‑WAN).
- Ensure stable operations of store technology through monitoring, maintenance, and incident response.
- Support store teams with troubleshooting across devices, connectivity, POS systems, and peripherals.
Warehouse Technology & 3PL Coordination
- Lead IT coordination for warehouse operations supported by 3PL partners.
- Ensure technical readiness for inbound/outbound operations, including:
- Warehouse device onboarding (scanners, RF guns, label printers)
- Network access, WiFi readiness, and VLAN configuration
- VPN / SD‑WAN connectivity between us and 3PL environments
- Firewall rules, routing updates, and IP whitelisting
- Support integration‑adjacent activities such as label printing flows, device connectivity and operational tooling.
- Act as the primary IT point of contact during warehouse onboarding, transitions, and operational changes.
- Ensure warehouse technology aligns with our information security and compliance requirements.
Office & Corporate IT
- Manage IT operations across EMEA offices and showrooms (laptops, mobile devices, M365, conferencing systems, telephony).
- Oversee onboarding/offboarding, account lifecycle, and access provisioning.
- Maintain device compliance via Intune/MDM and ensure security baseline adherence.
Information Security & Compliance
- Implement security policies across the environment: MFA, encryption, endpoint protection, vulnerability management, threat detection.
- Support penetration testing activities, remediation, and alignment with HQ security standards.
- Ensure compliance with GDPR, ITGC, audit requirements and internal security frameworks for stores, warehouses, and offices.
Infrastructure Management
- Manage infrastructure across EMEA (LAN/WAN/WiFi, SD‑WAN, VPN, firewalls, identity services).
- Coordinate closely with global teams to align network architecture, cloud services, and enterprise device standards.
- Support SAP technical operations such as printing, connectivity, RFC endpoints, POS to ERP feeds, and network dependencies.
- Improve infrastructure resiliency, automation, monitoring, and telemetry.
Performance Monitoring & Reporting
- Monitor system uptime, network performance, vendor SLAs and incident trends across retail, warehouse, and office environments.
- Produce regular reports on infrastructure stability, risk areas, asset posture, and operational readiness.
- Communicate risk, incidents, dependencies, and improvement opportunities to EMEA leadership.
Documentation & Training
- Maintain and update documentation for infrastructure configurations, store rollout playbooks, warehouse technical guides and troubleshooting procedures.
- Train retail, warehouse and office teams on IT processes, device usage and security best practices.
- Build knowledge‑base articles, SOPs and IT runbooks.
Service Delivery & Vendor Management
- Manage vendor relationships for POS, networking, 3PL infrastructure, retail hardware, telecoms and field support partners.
- Oversee incident, problem and change workflows through ticketing tools such as ServiceNow.
- Maintain a complete and accurate IT asset inventory across all EMEA sites.
Experience
- 10+ years in IT infrastructure roles supporting multi‑site retail, fashion, logistics, or hospitality businesses.
- Hands‑on experience with store environments (POS, payments, scanners, WiFi, local networking).
- Experience coordinating IT activities with external 3PL warehouse operators.
- Exposure to SAP‑related infrastructure topics (printing, RFC connections, connectivity).
- Strong vendor management experience.
Technical Skills
Core Skills (Must‑Have)
- Strong hands‑on experience with networking (LAN/WAN/WiFi), routing, switching, firewall rules, SD‑WAN, VPN.
- Expert knowledge of MDM/Intune, endpoint management, identity lifecycle (Entra ID/Azure AD).
- Advanced understanding of retail hardware ecosystems: POS, printers, scanners, payment terminals.
- Experience coordinating with warehouse/3PL partners on device onboarding, network readiness, access provisioning, IP whitelisting and firewall rule changes.
- Strong troubleshooting across network, hardware, and device layers.
Essential Skills
- Ability to manage end‑to‑end IT operations for stores, 3PL warehouses and corporate environments.
- Familiarity with SAP technical touchpoints (printing, network prerequisites, POS feeds).
- Understanding of enterprise security practices (patching, EDR, MFA, vulnerability management).
- Experience with M365, Windows, MacOS and cloud‑managed enterprise systems.
- Strong documentation and process ownership skills.
Nice‑to‑Have Skills
- Experience with logistics or warehouse automation technologies (RFID, handheld terminals).
- Knowledge of SD‑WAN platforms (Meraki, Fortinet, Aruba).
- Familiarity with SIEM/EDR tools and penetration testing workflows.
- Basic scripting (PowerShell, Bash) for automation.
- Understanding of API connectivity and network prerequisites for integration flows.
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