Account Manager, Specialist Market(s) – LHH CTM (Fix-term until October 2026)
Join a high-performing, collaborative team at LHH, where passion and purpose meet performance. As we enter an exciting new phase of growth, we’re looking for a dedicated Account Manager to support a UK-based Specialist Markets (private sector) client portfolio.
This client-facing role sits within our Career Transition & Mobility vertical and forms part of our UK Sales team, working in close partnership with the Business Development Team. You will act as a trusted advisor to HR and senior stakeholders, helping private sector organisations support their employees through career transitions, workforce change and mobility, while building long-term, value-led partnerships.
Client Sectors
- Financial Services
- Retail
- Professional, Scientific & Technical Services
- Tech/Media
- Healthcare
- Manufacturing
Reporting Relationships
- Head of Account Management, UK/I
- Account Management Team Lead
Location
- London, Birmingham or Leeds
In this role you can expect to
As an Account Manager, your focus will be on nurturing and expanding existing client relationships. You'll oversee contractual relationships, drive revenue growth, and ensure an outstanding client experience. The Business Development team will focus on generating new opportunities, while you'll ensure client satisfaction, expansion opportunities and long-term retention.
You’ll be expected to spend at least one day per week in our office to collaborate in person with your team and contribute to our vibrant work culture. In addition, regular face‑to‑face client meetings are a key part of the role - building strong relationships through genuine engagement and visibility.
Key Responsibilities
- Deliver a world‑class client experience across a portfolio of private sector organisations, focused on retention, quality, and operational excellence
- Work closely with the Business Development Team to shape the strategic direction of each account, ensuring contract renewal and margin protection
- Use CRM and sales technology effectively, ideally Salesforce, to manage opportunities and pipelines, maintain accurate forecasting, and support data‑led decision making and productivity
- Proactively manage client contracts, including timely reviews, renewals, variations and extensions, while identifying opportunities to expand services in line with client needs
- Develop a deep understanding of each client’s organisational context, procurement regulations, funding environment and workforce challenges, providing insight and feedback to enhance service engagement and impact
- Act as the primary point of contact for clients and internal stakeholders, coordinating operational support and ensuring a seamless client experience
- Build and maintain credible, trusted relationships with HR leaders, procurement teams and senior stakeholders, as well as internal delivery, operations and sales colleagues
- Support account growth and retention by identifying ways to expand our share of wallet and market presence
- Maintain accurate records in Salesforce, including client meetings, contracts, and contact details
- Collaborate cross‑functionally with colleagues across LHH Career Transition & Mobility, LHH Recruitment Solutions and Penna, as well as our opportunity management and sales operations teams, to ensure successful client onboarding, programme rollout and ongoing delivery - fully aligned to agreed outcomes, service standards and broader client objectives
Success Will Be Measured By
- Performance against individual revenue, retention and account growth targets
- Successful contract renewals, extensions and service expansion within client accounts
- Timely and accurate implementation of services
- Client satisfaction and advocacy, measured through regular reviews, feedback and long‑term partnership longevity
All About You
- A confident self‑starter who can work autonomously while collaborating effectively within a high‑performing team
- Strong commercial awareness
- An empathetic and resilient professional who can support HR teams through sensitive and high‑impact transitions
- A commitment to in‑person collaboration, with regular office presence and a willingness to meet clients face‑to‑face to build trusted, lasting relationships
Our benefits include
- Flexible working model
- Private medical insurance (PMI)
- Group personal pension plan
- Career support for family and friends
- 25 working days paid holiday with the opportunity to buy extra days off each year
Contract
Fix‑term Contract until Oct 2026
Contract Type: Full‑time
Hours: 37.5 per week
Must have the right to work in the UK.
LHH is an Equal Opportunity Employer/Veterans/Disabled.
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