This is an exciting opportunity to play a key role in shaping quality, inspiring tutors, and improving learner outcomes across the business. You'll be empowered to influence change, share best practice, and make a meaningful impact.
We are a top 5 training provider as rated by our apprentices and a Top 100 best places to work in the Times Top 100 list, with a true dedication to the Care and Education Sector, so why not join us?
Job Title
Quality Improvement Coach
Location
Remote based role
Hours
36.5 per week Monday to Friday
Salary
£34,000.00
About The Role
We are looking for a Quality Improvement Coach to drive outstanding quality and continuous improvement across their designated sector of expertise. This is a pivotal role focused on enhancing the learner experience, supporting Personal Tutors, and embedding high standards of teaching, learning and assessment throughout the learner journey.
You will work collaboratively with colleagues across the business to monitor performance, provide practical solutions, and champion innovation and best practice.
Key Responsibilities
- Conduct Learner Experience Reviews (LERs) with allocated Personal Tutors (PTs)
- Carry out curriculum deep dives aligned to the Education Inspection Framework (EIF), providing feedback and targeted support
- Improve the quality of teaching and learning through:
- Observations and feedback
- 1:1 coaching and support
- Delivery of CPD sessions
- Promoting a culture of shared best practice
- Work closely with Operations Managers to ensure actions from LERs and deep dives are reviewed and completed
- Design and deliver regular CPD and training sessions, including qualifications such as TAQA and AET where required
- Conduct formative and summative sampling of learner portfolios
- Facilitate standardisation meetings to ensure consistency of delivery and assessment practice
Knowledge And Experience
- Experience working within, or a strong understanding of, the apprenticeships / further education sector
- Proven experience of using quality improvement methodologies to enhance the learner experience
- Vocational expertise and competence within your chosen sector
- Strong knowledge of Ofsted and the Education Inspection Framework (EIF)
- Experience building positive relationships and developing others
- A sound understanding of GDPR and confidentiality requirements
- Strong IT skills, including MS Office and quality systems
- Flexibility to travel nationally when required
- Level 4/5 qualification in Residential Childcare
- Teaching qualification
- Assessor and IQA qualification
Benefits
- 25 days annual leave - increasing with length of service and 8 bank holidays
- Holiday purchase scheme
- Performance based bonuses
- Up to 3 days of paid volunteering leave and corporate conscience initiatives
- Recognition and long service awards to celebrate our colleagues'
- Perkbox - a suite of discounts, lifestyle benefits and wellness tool
- 3% matched Employer Pension contribution
- In person team meetings and 1:1s
- Enhanced Maternity leave after 2 years of service
- Income protection and Life Assurance
- Recommend a colleague incentive schemes, where you can benefit £500 for referring great people to work with us
- CPD and training opportunities
- 4pm Friday finish with flexible working opportunities available
- Flexible and supportive team and with a great culture
- Employee Assistance Programme, with a dedicated People Team to support all colleagues
Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check.
We are a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
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