Role: Key Account Manager
Location: Greater London – 2 days a week in the office.
Salary: Up to £45,000 + Bonus
Industry: Health, Beauty & Wellness.
This role is responsible for managing and developing customer relationships across Health & Pharmacy channels at both national and regional level, with a particular focus on Greater London.
The successful candidate will be accountable for driving sustainable and profitable sales growth through strong partnerships, effective joint business planning, and well-executed promotional strategies aligned to wider commercial and brand objectives.
Key Responsibilities
- Partner closely with senior commercial leadership and cross-functional teams to deliver the retail and channel strategy across Health & Pharmacy accounts
- Translate overarching strategic objectives into clear, actionable account plans that support commercial targets and category growth
- Lead the development, negotiation, and execution of annual Joint Business Plans (JBPs) with key retail partners
- Identify and onboard new retail partners within the Health & Pharmacy channel, aligned with strategic and geographic priorities
- Build compelling, insight-led business cases to secure new listings and expand distribution
- Develop and maintain strong, long-term relationships with key stakeholders across buying, merchandising, and operations
- Act as the primary point of contact for accounts, delivering a high standard of account management and communication
- Plan, negotiate, and deliver promotional calendars and in-store activations aligned with both brand and retailer objectives
- Analyse promotional performance and ROI, using insights to optimise future activity and drive category growth
- Deliver regular account reviews, forecasts, and performance updates to both internal and external stakeholders
About You
- Proven experience operating at Key Account Manager or National Account Manager level (circa 2+ years)
- Strong track record of delivering commercial growth across national and/or regional retail accounts
- Experience within Health, Pharmacy, OTC, or closely aligned retail channels
- Demonstrated success in negotiating and delivering Joint Business Plans
- Experience developing and executing promotional and trade activation plans
- Strong analytical capability, with the ability to translate data into actionable commercial insights