Senior Operations Lead – Delivery & Partner Performance
Department: Operations
Reports to: Director of Operations
Location: Hybrid – London HQ
Contract: Full-time
About Lean Kitchen Network
Lean Kitchen Network is a venture builder creating and scaling some of the UK’s most commercially successful and culturally relevant food brands.
We partner with companies like Heinz, PepsiCo, and Doritos to turn high-demand ideas into scalable, high-performing food concepts — operating across 300+ kitchens nationwide.
We’re building a new kind of food platform, combining brand, data, and operations to unlock growth at scale.
The Role
This is a senior, high-impact role with ownership of delivery performance across our partner network.
You’ll lead our Account Management function, own delivery revenue performance across platforms, and play a key role in shaping how Lean Kitchen scales.
This is about more than managing performance — it’s about owning one of the biggest growth levers in the business, driving partner success, and building the systems that take us to the next level.
What You’ll Do:
Own Delivery Performance (End-to-End)
- Own and drive delivery revenue performance across Uber Eats, Deliveroo, and Just Eat
- Identify and execute high-impact commercial levers (visibility, conversion, AOV, menu strategy, promotions)
- Consistently test, learn, and scale what works across the network
- Partner with Brand and Marketing to deliver campaigns that drive measurable growth
Drive Partner Success & Performance
- Engage directly with license partners to support, challenge, and improve performance
- Build strong relationships with operators, ensuring they feel supported and set up to succeed
- Hold partners accountable to brand and operational standards
- Use data to prioritise interventions and unlock growth across the network
- Optimise brand-partner fit, ensuring the right brands are in the right locations
Lead & Develop a High-Performing Team
- Lead, inspire, and develop a team of Account Managers
- Set clear targets across GSV, operational KPIs, and partner performance
- Build a high-performance, high-accountability culture
- Coach and develop talent as the function scales
Build Scalable Systems, Tools & Processes
- Develop SOPs, playbooks, and performance frameworks across 300+ sites
- Improve and standardise reporting, dashboards, and performance visibility
- Drive a data-led approach to decision making across operations
- Implement and optimise tools such as CRM systems (e.g. HubSpot), reporting platforms (e.g. Looker Studio), and internal dashboards
- Identify opportunities to use automation and AI to improve efficiency, consistency, and scalability
- Continuously evolve systems and processes to support future growth
Shape the Future of the Business
- Act as the Operations lead within LKN
- Feed partner and performance insights into product, brand, and growth decisions
- Contribute to how Lean Kitchen evolves its partner model and scales
- Bring ideas, challenge thinking, and operate as a senior leader within the business
What Success Looks Like (6–12 Months)
- Strong, sustained growth in delivery GSV across core brands
- Clear improvement in partner performance across the network
- A highly engaged, high-performing Account Management team
- Scalable systems, tools, and reporting embedded across operations
- Tangible impact on how the business drives performance and growth
What We’re Looking For
- 5+ years in multi-site hospitality, franchising, delivery operations, or partner performance
- Proven ownership of commercial and/or operational KPIs
- Strong understanding of delivery platforms and how to win on them
- Experience leading and developing high-performing teams
- Highly commercial — understands which levers drive revenue
- Strong systems thinker with experience improving processes and scalability
- Comfortable using data, dashboards, and tools to drive decisions
- Experience with CRM/reporting tools (e.g. HubSpot, Looker Studio) is a plus
- Interest in automation, AI, and using technology to improve operations
- Strong stakeholder management and communication skills
- Comfortable operating in a fast-paced, high-accountability environment
Why Join Lean Kitchen Network
- Own one of the most important growth levers in a fast-scaling business
- Work with leading brands and top operators across the UK
- Operate at real scale (300+ locations) with meaningful commercial impact
- High autonomy and real influence over how the business evolves
- Be part of a passionate, ambitious team — and have a lot of fun while doing it