Membership Manager

Membership Manager – Family members club

Location SW London

Salary: £40,000+

Imagine a place where kids can have the time of their lives while parents relax, laugh, and reconnect — all under one roof. That’s what my client is building: a vibrant, hub for families, and they are looking for a Membership Manager who can make every member feel like part of something truly special.

About the Role

As our Membership Manager, you’ll be the heartbeat of the member experience — blending strategy, hospitality, and warmth into every interaction. Your focus? Growing our family community through thoughtful membership sales, building lasting relationships, and making sure every visit feels better than the last.

You’ll work closely with the General Manager and Events Team to create unforgettable experiences, while leading the front-of-house crew to deliver top‑tier service with smiles all round.

What You’ll Be Doing

• Champion the full membership journey — from that first curious enquiry to welcoming new families into our community.
• Dream up and deliver exciting member events and activities that keep our community buzzing and growing.
• Be a friendly problem‑solver, handling queries and feedback with empathy, charm, and efficiency.
• Oversee bookings, calls, emails, and admin with professionalism and attention to detail.
• Lead a welcoming front‑of‑house team that makes every arrival feel like coming home.
• Keep leadership in the loop with accurate membership reports and insights.
• Train, motivate, and support your team to shine in every interaction.

Experience

• At least 2 years’ experience in membership management, sales, or guest relations — ideally in a luxury hospitality or private members’ environment.
• A knack for connecting with people — from tiny toddlers to seasoned executives.
• Excellent communication and diplomacy skills, with the ability to turn challenges into opportunities.
• Smart time‑management and multitasking skills — because every day is different.
• A problem‑solver’s mindset with a “big‑picture” approach.
• Fluency in multiple languages is a plus (bonus points for Arabic!).
• A clear Enhanced DBS check.

This is more than a job — it’s a chance to help shape magical moments for families, every single day. For more details contact