We’re now looking for a dynamic After Sales Support Administrator to join our Service Team, acting as a key bridge between our UK/European sites and our HQ in Korea. This is your chance to play a pivotal role in ensuring seamless after-sales service and building lasting customer relationships.
Key Responsibilities:
- Deliver exceptional telephone and email support for after-sales activities, including handling customer queries and liaising with internal departments.
- Ensure all customer requirements and service specifications are met accurately and efficiently.
- Monitor and manage RMAs, credit control, payments, and invoicing processes.
- Provide clear and timely communication with our Korean HQ to keep the Service Team fully informed.
- Collaborate with the order processing team to guarantee timely replacement of products.
- Manage and monitor all “KPR” activities, including delivery and repair time reporting.
- Maintain and improve the CRM system, manage change requests, and implement process enhancements.
- Produce and implement training for service centers as required.
- Accurately prepare Service Agreements in line with SLAs, including reviewing translations and content before distribution.
- Foster positive relationships with clients, customers, and colleagues, supporting ad-hoc projects when needed.
- Work effectively within tight deadlines while upholding our company values of passion, integrity, honesty, and respect.
Requirements:
- A-Level standard education or equivalent.
- Intermediate to advanced Microsoft Office skills, particularly Excel.
- Minimum of 2 years’ experience in an administrative role, preferably within the CCTV or tech industry.
- Strong communication skills, both verbal and written, with the ability to interact across all levels.
- Willingness to travel internationally when required.
- Clean driving license.
- English required; additional European languages are a plus.
Why Join Us?
This role offers an exciting opportunity to be at the heart of our service operations, working in a collaborative, fast-paced international environment. You’ll make a real impact on our customer experience while developing your career within a forward-thinking company.