Ticketing Manager, Ticketing Team Leader – Aviation | GDS | Airline Fares | Leadership
Fulham, London
Aviation / Travel / Ticketing
If you’re currently a Ticketing Manager or an experienced Ticketing Team Leader ready for your next step, this is a great opportunity to take ownership of a busy, high-performing aviation ticketing function based in Fulham.
You’ll sit at the heart of operations, overseeing the ticketing team, ensuring workflows run smoothly, and working closely with airlines, reservations, and e-commerce clients to maintain efficiency, accuracy, and service levels.
What you’ll be doing:
- Overseeing the ticketing team and overall ticketing function
- Managing GDS queues including schedule changes, reissues, general and web bookings
- Handling airline schedule changes and ensuring timely communication and amendments
- Overseeing ticketing deadlines, reissues, and fare compliance
- Managing ADM and ACM processes end-to-end
- Working with GDS providers such as Amadeus, Galileo, and Sabre
- Managing and loading specialist fares including NDC, IT, cruise, corporate, and one-way fares
- Monitoring TINS reports and system interfacing
- Supporting airline training for reservations teams
- Building relationships with e-sales clients and airline partners
- Working 9am - 6pm Mon - Friday plus occasional sats
- Supporting disruption handling and participating in an out-of-hours emergency rota
What we’re looking for:
- Experience as a Ticketing Manager, Ticketing Team Leader, or Senior Ticketing Consultant
- Strong knowledge of GDS systems including Amadeus, Galileo, or Sabre
- Solid understanding of airline fares, ticketing, reissues, and schedule changes
- Experience with NDC, corporate fares, cruise fares, and global distribution systems
- Confidence managing ADM and ACM processes
- Strong attention to detail and organisational skills
- Analytical and problem-solving ability
- Strong communication skills and a customer-focused approach
- Ability to manage multiple priorities in a fast-paced environment
Why apply:
- Opportunity to build on a leadership role within aviation ticketing
- Exposure to global airlines and complex fare structures
- Chance to influence processes and drive operational improvements
- Collaborative and fast-paced working environment
Ideal for someone stepping up from a Ticketing Team Leader role or an established Ticketing Manager looking for a hands on role
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