Guest Relations Executive - Jumeirah Carlton Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About The Hotel

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.

About the Job

• Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
• Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
• Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
• Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
• Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs.

About you

The ideal candidate for this position will have the following experience and qualifications:

• Proactive approach to assist guests displaying positive body language
• Team Player, Pro-active listener
• Displays integrity in dealing with guests and colleagues
• Respects values and cultural difference
• Strong Customer service orientation and ownership

Benefits include

• Competitive salary + excellent service charge
• Extra holiday for milestone birthdays
• Life insurance and pension scheme
• Dry cleaning of uniform or business attire
• Meals on duty
• Employee assistance and wellness programmes
• Discounts on F&B and spa treatments
• Taxi service after hours
• Ongoing training and development
• Cycle scheme, dental cashback, eye test discounts
• Internal and external transfer schemes