We are working with a well-established hospitality provider in West London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support.
This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment.
Key Responsibilities
- Act as the primary point of contact for guests, managing enquiries via phone and email
- Coordinate bookings, amendments, and cancellations accurately and efficiently
- Provide tailored accommodation solutions based on guest requirements
- Liaise with internal teams and external partners to ensure smooth service delivery
- Handle guest queries, complaints, and service issues in a professional manner
- Maintain accurate records within internal systems and CRM platforms
- Support billing, invoicing, and general administrative tasks
- Ensure all interactions reflect high service standards and brand values
Key Skills & Experience
- Previous experience in hospitality, hotels, serviced apartments, or corporate housing
- Strong customer service and communication skills
- Highly organised with strong attention to detail
- Ability to multitask and work under pressure in a fast-paced environment
- Confident using booking systems, CRM platforms, and Microsoft Office
- Problem-solving mindset with a proactive approach
- Professional, personable, and client-focused attitude
This is an excellent opportunity to join a growing hospitality business offering a supportive team environment and clear progression opportunities.