Head of Service Charged, Rent and Income

Head of Service Charges, Rent and Income

Location: Long Stratton, Norfolk

Type: Permanent Vacancy

Salary: £65,000 per annum

Hours: 37 Hours per week

We are delighted to be supporting our client in the recruitment of a 'Head of Service Charges, Rent and Income', on a permanent, full-time basis!

Purpose of the role:

The post holder will be leading the delivery of service charges and rent across 7,000+ homes, ensuring compliance, strong customer focus, and income maximisation. The role drives policy, process, and system improvements, keeping services aligned with legal and sector changes. Responsibilities including setting, billing, and collecting all charges and overseeing rent setting, issuing, and collection.

Main duties and responsibilities:

• Lead and manage service charge, rent setting, billing, and income collection processes.
• Develop and deliver strategies to maximise income, reduce arrears, and support financial inclusion.
• Own and improve key policies, systems, and processes, ensuring legal and regulatory compliance.
• Set and monitor KPIs, budgets, and financial performance, identifying risks and opportunities.
• Provide strong leadership, coaching teams, and promoting a culture of accountability and innovation.
• Champion resident engagement, using feedback to improve services and satisfaction.
• Build effective partnerships internally and externally, representing the organisation at sector forums.
• Drive continuous service improvement and support organisational strategy and governance.

Key person specification:

• Degree or equivalent experience, with evidence of continues professional development.
• CIH Level 3 (or working towards) and/or relevant professional membership (desirable).
• Senior experience in a social housing or local authority setting.
• Strong expertise in service charges, rent regimes, leasehold management, and income collection.
• Proven experience developing policies, strategies and service improvements.

Important Notice: Noble Recruiting Limited, based in Billericay, Essex, is an equal opportunities employer. With over 17 years of industry experience, we specialise in both permanent recruitment and the provision of temporary workers. By submitting your application, you consent to the processing of your personal data by Noble Recruiting Limited. For further details on how we manage applicant data, please refer to our Privacy Policy available on our website.

Application Status: Due to the high volume of applications received, we regret that if you do not hear from us within 14 days, your application has not been successful on this occasion.