Cobalt is partnering with a global financial services organisation to appoint a Workplace Manager, based in London. This role offers responsibility for delivering corporate real estate and workplace services across an international portfolio, with a focus on operational consistency and workplace experience.
The organisation
- Our client is an international financial services firm with a strong presence across multiple regions.
- The business operates within a fast-moving, client-focused environment, with a focus on service quality and operational performance.
- The culture supports collaboration, accountability, and continuous improvement.
The role / responsibilities
- The Workplace Manager leads the delivery of workplace and corporate real estate services across the UK, EMEA, and APAC regions.
- Oversight of both in-house teams and external service partners to ensure consistent service delivery aligned with agreed standards.
- Responsibility for workplace operations including maintenance, security, occupier services, and workplace experience.
- Management of regional service delivery in line with service level agreements, key performance indicators, and internal frameworks.
- Contribution to strategic planning, translating business objectives into operational delivery across multiple locations.
- Ownership of regional budgets, including cost control, forecasting, and identification of efficiencies.
- Development of long-term capital plans aligned with business needs and property strategy.
- Oversight of supplier performance, including contract management and ongoing review of service partners.
- Collaboration with internal stakeholders to ensure alignment with wider organisational objectives.
- Support in managing real estate activity, including coordination of transactions and engagement with external advisors.
- Delivery of workplace initiatives focused on occupier experience, wellbeing, and sustainability.
- Preparation and presentation of reports to senior stakeholders across the business.
Skills needed / requirements
- Working knowledge of workplace operations, corporate real estate, or facilities management within a corporate environment.
- Experience within financial services or a similar corporate setting is preferred.
- Experience managing service delivery across multiple locations or regions.
- Ability to manage internal teams and third-party service providers.
- Strong financial understanding, including budgeting, cost control, and performance monitoring.
- Experience with supplier management and contract oversight.
- Strong communication skills, with the ability to engage a range of stakeholders.
- Ability to manage competing priorities within a fast-paced environment.
- Working knowledge of workplace systems and Microsoft Office tools.
- Confidence in delivering operational improvements and supporting strategic initiatives.
- Willingness to travel as required.
- IOSH qualification is mandatory whilst a NEBOSH would be beneficial.
This Workplace Manager role offers the opportunity to lead service delivery across a global portfolio within a financial services environment, with exposure to senior stakeholders and influence over workplace strategy.
This role is based in London and requires on-site presence five days per week.
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