Service Delivery Manager (SC Cleared / Single UK National)Basingstoke On-site £600 per day Contract
We're working on a high-profile, secure programme and are looking for an experienced Service Delivery Manager to take ownership of end-to-end IT service delivery in a mission-critical environment.
This is a fully on-site contract role based in Basingstoke, requiring high-level clearance and Single UK Nationality. You'll be embedded within a collaborative support team, acting as the key interface between technical teams and the customer, ensuring services are delivered seamlessly, compliantly, and to agreed performance standards.
What you'll be doing
- Owning the end-to-end delivery of IT services across infrastructure and support functions
- Ensuring services meet agreed SLAs, KPIs, and compliance requirements
- Acting as the primary point of contact for service performance and delivery
- Leading incident, problem, and change management in line with ITIL best practice
- Analysing service performance data, identifying trends, and producing clear reporting
- Driving continuous service improvement using performance data, customer feedback, and new technologies
- Coordinating closely with internal technical teams to resolve issues and deploy improvements
- Managing third-party suppliers and vendors where applicable
- Supporting governance, audit, and compliance activity in a secure environment
What we're looking for
- Strong background in IT Service Delivery / IT Operations within complex environments
- Solid working knowledge of ITIL (v3 or v4 - certification preferred)
- Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk
- Confident stakeholder manager with excellent communication and conflict-resolution skills
- Proven ability to juggle multiple priorities under pressure
- Analytical mindset with strong problem-solving capability
- Experience managing cross-functional technical teams
Role details
- Contract: Initially through to 31 May 2026
- Rate: £600 per day
- Location: Basingstoke (fully on-site)
- Clearance: High-level clearance required (Single UK National only)
- Working pattern: Monday to Friday
- Start: ASAP
If you're a Service Delivery Manager who thrives in secure, high-impact environments and enjoys being accountable for service excellence, this one's worth a conversation.