The role
Working with customers across the UK & Ireland, you will be responsible for driving the adoption and growth of GoCardless across the portfolio. You will identify a path to increase breadth and depth of usage, work closely with the account team, map scope, identify stakeholders, assess risk/opportunity and create execution plans.
As CSM at GoCardless you will:
- Manage a book of business and ensure delivery against milestones throughout the customer lifecycle, aligned with our team’s business KPIs.
- Drive commercial discussions with customers to achieve positive Net Revenue Retention.
- Own and execute Account Plans tailored to each customer’s strategic goals, positioning GoCardless as a trusted partner.
- Partner with Account Management and Sales teams on account planning and drive total book growth through competitive, market and whitespace analysis.
- Share commercial ownership of the Account Commercial Success, including identifying, nurturing and closing expansion opportunities.
- Identify and build strong relationships with key stakeholders including C‑suite, champions and end‑users.
- Work cross‑functionally and collaboratively involving leadership across the business to drive customer value.
- Mitigate risk and manage renewals for existing customers.
- Forecast and be accountable for your owned book of business.
What excites us
- 2+ years experience in complex end‑to‑end client‑facing work environments.
- 2+ years experience with sales, CS, and/or account management.
- Additional languages a plus.
- Team player with a growth mindset.
- Strong listening and verbal communication skills: quickly understand customer needs or issues and deliver clear concise responses via video calls, emails, and in‑person meetings.
- Ability to manage conflicting priorities and thrive in a fast‑paced environment.
- Good collaborator able to motivate and maintain enthusiasm of team members.
- Finance/payments industry experience is a plus.
The Good Stuff!
- Wellbeing: Dedicated support and medical cover to keep you healthy.
- Work Away Scheme: Work from anywhere for up to 90 days in any 12‑month period.
- Hybrid Working: Our hybrid model offers flexibility, with in‑office days determined by your team.
- Equity: All permanently employed GeeCees get equity to share in our success.
- Parental leave: Tailored leave to support your life's great adventure.
- Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid‑point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
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