Overview
We are looking for a Guest Services Team Leader to join our brilliant Rapport team of 2 Ambassadors, based in our client’s office near Green Park. As the face of the workplace, our reception team plays a key role in creating a welcoming environment. You’ll be based in the London office of a global financial firm, where exceptional service and professionalism are essential to daily operations.
Type of contract: Full‑time, Permanent
Hours: 42.5 per week (Monday‑Friday, shift rota basis between 7:30 AM and 6 PM)
Salary: £35,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead by example and support the day‑to‑day running of the reception
- Welcome guests and clients with warmth and professionalism
- Manage meeting room bookings and ensure spaces are client‑ready
- Oversee front desk operations and provide administrative support
- Operate the main switchboard and direct calls efficiently
- Liaise with catering and office teams to ensure seamless service
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Ideally, have at least one year of leadership experience, with natural talent to lead, support, and motivate others
- Be warm, confident, and genuinely enjoy helping people
- Stay calm, organised, and focused in a busy environment
- Have a proactive mindset and enjoy finding smart solutions
- Communicate clearly and professionally at all levels
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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