Introduction
At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors.
You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth.
We invest heavily in you--supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique.
We offer:
- Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
- More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice.
Your role and responsibilities
The Senior Oracle Cloud Payroll Support Consultant is responsible for delivering incident management, problem resolution, and enhancement/change activities for multiple Managed Services customers. Working closely with the Application Support Manager and Delivery Team, the role ensures high‑quality support, strong customer relationships, and effective service delivery.
Key responsibilities
- Manage incidents, service requests, and problem investigations for customers.
- Deliver enhancements in line with the internal Change Management process.
- Participate in an on‑call rota for major incidents during some weekends and Bank Holidays
- Perform root cause analysis, apply fixes, and manage issues through to full resolution.
- Mentor team members to support their development in Oracle Cloud (Fusion).
- Manage customer expectations throughout the lifecycle of issues and changes.
- Work directly with customers to identify, analyse, and document business requirements.
- Support the design of technical solutions and ensure the use of best‑practice tools, methods, and templates.
- Oversee and manage Oracle Service Requests (SRs), ensuring progress is monitored and escalated when needed.
- Build and maintain strong relationships with internal stakeholders and external customers.
- Proactively identify system enhancements and provide process workaround recommendations.
- Fully document all developed solutions.
- Support customers through testing phases.
- Keep up to date with Oracle Payroll roadmap developments, new features, and system releases.
- Attend internal and external meetings and complete agreed actions in a timely manner.
Required technical and professional expertise
- Strong knowledge across Oracle HCM modules with deep expertise in Oracle Cloud Payroll.
- Confident in updating fast formulas.
- Competent in building new elements within Oracle Fusion.
- Positive, proactive, and customer‑focused attitude.
- Strong sense of ownership and accountability.
- Ability to manage multiple deliverables effectively.
- Well‑organised and structured working style.
- Tenacity and resilience in overcoming challenges and completing tasks.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- Strong analytical and problem‑solving skills.
- Excellent customer and relationship management abilities.
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Preferred technical and professional experience
- Knowledge and experience of Oracle Cloud Time & Labour (OTL).
- Background in HR or Payroll.
- Experience with ITIL processes including Incident, Problem, Change, and Release Management.
- Project management experience.
- Experience in process improvement.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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