Senior Account Manager

THIS IS A HYBRID ROLE

ROLE OVERVIEW

The Senior Account Manager is pivotal in the day-to-day management of the client’s business and the implementation of campaigns from brief through to execution, ensuring delivery against strategic objectives while maintaining strong client relationships.

KEY RESPONSIBILITIES

Account Management

• Oversee the day‑to‑day administration of all client projects, ensuring briefs are interpreted, deadlines met and priorities managed.
• Become the knowledge holder for campaigns, ensuring alignment across contributors and clear understanding of subject matter.
• Ensure internal teams and clients are managed effectively to achieve the best outcomes in the most efficient way.
• Keep all paperwork updated, including estimates, briefs, timelines and contact reports.
• Implement best practice through comprehensive briefing documents, timelines and status reports, ensuring approvals at key milestones.
• Identify out‑of‑scope requests and provide recommendations on the appropriate approach.
• Review profitability with the Account Director, identify learnings and implement improvements while maintaining quality.
• Oversee work delivered across agency departments to ensure consistency and quality.
• Deputise for the Account Director internally and with clients when required.

Consultancy

• Work closely with the Account Director and contribute to go‑to‑market planning.
• Maintain in‑depth knowledge of the client’s business and the technology sector.
• Think proactively on behalf of clients, identifying new marketing initiatives, future projects and areas for optimisation.
• Identify new opportunities and maximise existing ones within the client account.
• Help shape and develop client briefs.
• Write strong creative briefs in collaboration with Planning and Creative leadership.
• Stay informed on industry and marketing trends, using insights to guide client strategy and recommendations.
• Present agency recommendations effectively, both verbally and in writing.
• Analyse campaign results and share clear, meaningful insights.

People

• Develop strong relationships with agency teams and collaborate effectively across departments.
• Build and maintain strong client relationships, acting as the first point of contact for day‑to‑day matters.
• Contribute to the personal development of team members where required.
• Manage, inspire and mentor team members to ensure high performance and career progression.
• Know when to bring in senior support or wider team members to maximise client opportunities.
• Ensure clear communication and alignment across internal and external stakeholders.

Financial Management

• Submit accurate weekly forecasts.
• Manage day‑to‑day finances, ensuring efficiency, correct pricing and budget adherence.
• Ensure all financial approvals (including purchase orders) are obtained before spend is committed.
• Ensure prompt and accurate invoicing of all projects.
• Support the Account Director in forecasting and financial accuracy as required.

ESSENTIAL SKILLS AND ATTRIBUTES

• Able to think strategically and weigh long‑term considerations.
• Able to communicate strategic thoughts succinctly.
• Proactive and creative thinker.
• Highly organised with strong multitasking ability.
• Able to pool resources effectively.
• Able to manage budgets.
• Able to work under pressure and meet tight deadlines.
• Capable of managing others and getting the best from them.
• Able to prioritise workloads for self and others.
• Understands how to work with clients and meet their requirements.
• Confident presenter both verbally and in writing.
• Able to build relationships with colleagues and clients.
• Can manage team dynamics effectively.
• Willing to take on tasks beyond existing experience.
• Willing to learn new skills and absorb information.
• Confident, positive attitude.
• Strong negotiator securing best value for clients.
• Reliable and able to work without constant supervision.
• Uses own initiative to ensure smooth workflow.

IDEAL CHARACTERISTICS

• Experience in a fully integrated B2B marketing agency.
• Experienced in presenting ideas verbally and in writing.
• Interest in technology.

Note: This position requires candidates to be eligible to work in the UK without visa sponsorship. Marketbridge is an Equal Opportunity Employer.

The salary range for this role is £42,000‑£50,000.

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