Hotel Leisure Club Manager

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

We are currently seeking a dynamic and experienced Leisure Club Manager to oversee the daily operations of our esteemed Leisure and Spa facilities located within our hotel. In this role, you will be responsible for ensuring exceptional service delivery, managing a dedicated team, and driving the success of the club through effective customer service management and the implementation of rigorous health and safety protocols. Your comprehensive knowledge of the various services and amenities offered will enable you to provide assistance and guidance to guests as needed. Daily tasks may include equipment setup, guest usage monitoring, and basic maintenance duties, all aimed at enhancing revenue generation. Exceptional customer service skills are paramount as you create a welcoming and hospitable environment for our guests.

This position holds a distinct significance within our hotel, where your contributions will be instrumental in ensuring that each guest enjoys a luxurious and comfortable stay.

What do we need from you?

• Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience.
• Leadership skills: Lead and manage a team of staff, providing guidance and support to ensure high performance and morale.
• Attention to Detail: You’ll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly.
• Communication Skills: You’ll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You’ll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.

Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

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