Service Delivery Team Leader
St Ives, Cambridgeshire (office-based, 5 days a week) | Full-time (Mon‑Fri, 37.5 hrs) | Salary £32,000
Join our fast-paced Contact Centre as a hands‑on Team Leader. You'll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high‑performing culture.
What you’ll do:
- Lead, coach and develop a high‑performing team
- Deliver KPIs across service, quality, sales and productivity
- Use data and insight to improve performance and customer outcomes
- Champion quality and continuous improvement
- Own training and development to build team capability
What you’ll bring:
- Proven Team Leader experience (essential), ideally in a Contact Centre
- Strong track record of delivering against KPIs
- Excellent coaching, communication and decision‑making skills
- A proactive, resilient and solutions‑focused mindset
Why join us?
- £32,000+ salary (depending on experience)
- No weekends + 33 days holiday
- Private medical, pension, life assurance & wellbeing support
- Gym subsidy, cycle scheme & more
You’ll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.
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