Pastoral Manager / Head of Student Services
An exciting opportunity for a dynamic pastoral leader with strong behaviour management, safeguarding and student welfare experience to lead a busy Student Hub, supporting attendance, inclusion and student wellbeing in a thriving secondary school.
If you’ve also worked in the following roles, we’d also like to hear from you: Behaviour Manager, Inclusion Manager, Student Welfare Manager, Pastoral Support Manager, Student Services Lead, Student Services Manager
SALARY: £33,179 per annum FTE / Actual Annual Salary £27,883 (based on 38 weeks) + Benefits
LOCATION: Hedge End, Southampton, Hampshire (SO30) – Fully Site Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: Monday to Thursday 8.00am to 4.00pm and Friday 8.00am to 3.30pm (37 hours per week, term time only, 38 weeks)
JOB OVERVIEW
We have a fantastic new job opportunity for a Pastoral Manager / Head of Student Services to lead a high-impact pastoral support function within a fast-paced secondary school setting.
As a Pastoral Manager / Head of Student Services you will play a central role in behaviour management, safeguarding, attendance monitoring and student wellbeing, ensuring every learner receives the support they need to succeed.
Working closely with senior leadership, the Pastoral Manager / Head of Student Services will lead a dedicated team, coordinate interventions, and build strong relationships with students, families and external agencies to improve outcomes and remove barriers to learning.
This is a rewarding opportunity for a proactive leader with strong communication skills, emotional intelligence and a passion for inclusion, student engagement and positive school culture.
DUTIES
- Lead Student Hub Operations: Oversee the day-to-day running of the Student Hub ensuring a safe, structured and supportive environment
- Manage Pastoral Support Team: Lead, motivate and develop staff to deliver high-quality student services and interventions
- Support Student Welfare: Provide pastoral care and emotional support to students experiencing challenges in school or at home
- Coordinate Behaviour Management: Promote positive behaviour strategies and support staff with challenging behaviour incidents
- Monitor Attendance: Track attendance, punctuality and persistent absence, implementing strategies to improve engagement
- Liaise with Families and Agencies: Build effective relationships with parents, carers and external professionals to support student outcomes
- Oversee Interventions: Coordinate targeted pastoral interventions, including support for SEMH and EBSA needs
- Provide Safeguarding Support: Act as a key safeguarding contact, identifying concerns and escalating where appropriate
- Analyse Data and Report: Monitor impact of interventions and produce reports for senior leadership
- Promote Inclusion: Support inclusive practices and remove barriers to learning for vulnerable students
CANDIDATE REQUIREMENTS
- Previous experience in a pastoral, student services or behaviour management role within education
- Proven experience of leading or supervising staff in a school or similar environmentStrong knowledge of safeguarding, student welfare and behaviour management strategies
- Experience with attendance monitoring and intervention planning
- A background in supporting students with SEMH, EBSA or behavioural needs
- Excellent communication and interpersonal skills with the ability to build rapport with students and families
- Ability to manage complex situations with empathy, resilience and professionalism
- Experience working with external agencies and multi-disciplinary teams
- Strong organisational skills with the ability to manage competing priorities
- Confidence using data to inform decisions and improve student outcomes
BENEFITS
- Friendly and sociable colleagues
- One fully paid wellbeing day per academic year
- Extended two-week October half term (trial period)
- Free on-site car parking
- Discounted staff membership for on-site leisure facilities
- Access to a public sector pension scheme
- Cycle-to-Work scheme
- Good transport links
The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. They will ensure that all recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
We reserve the right to close any of our vacancies early.
JOB REF: AWDO-P14666
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