Start your new career with Euroclad Group in Cardiff, UK
Customer Service
CONTRACT TYPE: Full-Time, Permanent
LOCATION: Office
The candidate will process orders in a timely manner, ensuring accuracy. Coordinating order and date amendments. Liaising with the relevant departments to ensure the customer requirements are met. Responsible for ownership of orders/accounts ensuring no orders are in the past.
Main Responsibilities
- Answering telephone calls/emails from customers or internal company departments
- Inputting all customer orders on the company ERP System – SAP
- Ensure all order details are supplied by the customer and contact customers where information is missing
- Ability to manage customer accounts and be the main point of contact for all order related queries
- Managing quality checks on all orders
- Managing daily reports ensuring there are no issues with orders
- Control bulk order management and reduce bulks accordingly when cut length schedules are received, whilst also ensuring that bulk orders are phased correctly
- Liaise with Planning, Transport, Sales, and Operations departments when required to effectively manage customer order requirements, to provide the best experience for the customer
- Liaise with customers regarding delays due to manufacture/stock
- Routing of complaints to the aftercare department
- Updating customers when lead times cannot be met
Skills and Attributes
- Professional telephone and email manner
- IT literate
- Ability to work under pressure
- Able to use own initiative
- Flexible
Compliance and Health & Safety
It is the responsibility of all personnel to:
- Report compliance concerns, issues, and failures
- Participate in training as required
All personnel have a responsibility for taking reasonable care of themselves and others who may be affected by your actions or omissions. You must follow all instructions and training given to you and ensure compliance with all safety policies and procedures at all times.
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