Process Improvement Specialist (LawTech)
Our US law firm client is seeking a Process Improvement Specialist (LawTech) to drive operational excellence by analysing and redesigning legal and business workflows in their London office. In this role, you will act as a bridge between end-users and technical teams, blending hands-on project delivery with effective change management.
- Salary to £55,000
- £100 monthly employee contribution that can be used for lunch or other expenses
- Free lunch every Wednesday, discretionary bonuses, and more!
- 09:30-17:30 (Monday-Friday)
- Hybrid working (4 days in the office / 1 day remote)
Key Responsibilities of the Process Improvement Specialist (LawTech):
- Map current-state workflows, identify friction points, document requirements, and design improved procedures using appropriate methodologies.
- Partner with Innovation and IT to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms).
- Serve as liaison between lawyers, business stakeholders, and delivery teams.
- Triage, escalate, and coordinate resolution of user issues and enhancement requests.
- Contribute to cross-functional initiatives (practice groups, Pricing, Practice Management, LPM, KM).
- Run workshops, focus groups, and feedback loops.
- Develop training and 1:1 coaching.
- Monitor usage to surface insights and iterate.
Skills & Requirements of the Process Improvement Specialist (LawTech):
- Law firm experience in business analysis, process improvement, and legal operations.
- Ability to translate complex requirements into clear, actionable solutions.
- Familiarity with legal tech platforms and collaboration tools.
- Knowledge of process improvement methodologies and KPI/benefits tracking.
- Strong analytical skills and comfort working with data.