Business Analyst (Conversational AI)

Location

Manchester, UK (Hybrid - 3 days per week in office)

About ServisBOT

ServisBOT is building the next generation of AI-driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust.

We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI-enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation.

AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.

Role Purpose

As a Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions.

Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready.

You’ll become a go-to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value. You’ll also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI-enabled solutions.

Key ResponsibilitiesProblem Definition & Discovery (Supported Ownership)

• Support discovery activities for product initiatives and customer engagements
• Help analyse customer needs, business processes, and constraints
• Use AI tools to:
• Summarise discovery inputs
• Explore problem spaces
• Draft initial problem statements
• Validate AI-assisted outputs with senior BAs, Product Managers, and Customer Champions

Requirements & Acceptance Criteria

• Produce clear, structured requirements and acceptance criteria under guidance
• Use AI to:
• Generate first-pass requirements
• Identify gaps, edge cases, and assumptions
• Ensure final requirements are:
• Understandable
• Testable
• Reviewed and approved by accountable stakeholders

AI-Assisted Analysis & Prompt Contribution

• Contribute to the creation and refinement of analysis and discovery prompts
• Follow established prompt standards to ensure:
• Reusability
• Auditability
• Safe handling of customer and internal data
• Treat all AI outputs as drafts, applying human judgement before use

Agent lifecycle ownership sits with senior BAs — you will contribute and learn to design, create and maintain AI Agents and prompts

Product & Customer Collaboration

• Work closely with:
• Product Managers (product initiatives)
• Customer Champions (customer engagements)
• Engineers and QA during delivery and change
• Support impact analysis for customer change requests
• Help ensure customer-specific work does not unintentionally degrade product integrity

Governance, Risk & Compliance Awareness

• Operate in line with ISO27001, ISO42001 and SOC II controls
• Ensure AI usage complies with:
• Data classification policies
• Customer data handling rules
• Maintain basic traceability of requirements and decisions where required
• Escalate risks, ambiguity, or uncertainty early

Skills & ExperienceRequired

• Minimum 3 years experience in a Business Analyst or similar role
• Experience working with:
• Requirements gathering
• User stories / acceptance criteria
• Stakeholder collaboration
• Strong written communication and attention to detail
• Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that:
• AI accelerates work
• Humans remain accountable
• Curiosity about AI-assisted delivery, prompt design, or responsible AI use

Desirable

• Experience working with enterprise or regulated customers (banking, insurance, etc.)
• Familiarity with Agile or iterative delivery models
• Awareness of data security, compliance, or audit-driven environments

Ways of Working

At ServisBOT:

• AI-assisted work is the default, not optional
• AI outputs are treated as drafts — humans own outcomes
• Security, compliance, and auditability matter as much as speed
• BA roles are supported, coached, and expected to grow

You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.