Customer Service Specialist

Customer Service Careers with Purpose! Is it time to join a business that invests in you?

Watford | £31,800 + Exceptional Benefits | Hybrid Option After Probation

Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people?

We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move.

Why You’ll Love Working Here

• Culture-Driven: Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life.
• Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one.
• Hybrid Flexibility: After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working.
• Tailored Career Progression: Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development.

What You’ll Be Doing

- Managing customer orders and quotes

- Updating customers and internal systems

- Collaborating with internal and external teams

- Handling inbound calls and general admin

Who We’re Looking For

- Excellent communicator with a passion for customer service

- Experience in a customer support role

- Confident using CRM systems and Outlook

- A team player with great interpersonal skills

- Able to commute to Watford for training

Benefits That Go Beyond the Basics

- Starting salary: £31,800 per annum

- Annual pay rise every April

- Bonus schemes

- Salary sacrifice car leasing and electric car charging

- Private medical benefits

- Increasing annual leave with service

- Generous pension contributions

- Retail discounts and financial services perks

- Company share schemes

- Death in service cover

- Free shuttle bus from Watford Junction to Croxley Business Park

- On-site parking

Location Perks

Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line).