Director of Operations

Operations Director

London

Our client is a brand and creative agency. This role sits at the centre of operations, delivery and team coordination, ensuring the business runs efficiently while supporting sustainable growth.

Key Responsibilities:

• Managing project and client contracting processes including MSAs, SOWs and related documentation

• Overseeing the company’s project management and reporting systems to ensure accurate forecasting and visibility across projects

• Collaborating with project teams to track timelines, priorities and delivery milestones

• Supporting leadership with research, reporting and preparation for executive meetings

• Managing relationships with key external partners, including IT and operational suppliers

• Supporting recruitment, resourcing and overall team coordination

• Leading onboarding and offboarding processes for employees and freelancers

• Acting as a trusted operational link between the team and senior leadership

• Supporting internal processes that improve collaboration, clarity and operational efficiency

• Helping maintain sustainability initiatives and certification requirements