We’re looking for an experienced and commercially minded Head of Logistics to lead and optimise end-to-end supply chain operations for a leading multi channel retail business. This is a senior leadership role, responsible for ensuring products move efficiently from supplier to customer, while driving cost control, service excellence, and continuous improvement.
You’ll oversee third-party warehousing, manage international freight operations, own ecommerce carrier performance, enhance customer delivery experiences, and develop a high-performing logistics team.
Key Responsibilities
3PL & Partner Management
- Lead and manage relationships with 3PL providers, ensuring performance against SLAs and KPIs
- Negotiate contracts, monitor costs, and drive service improvements
- Hold partners accountable for operational excellence and scalability
Freight & Customs
- Oversee inbound and outbound freight forwarding across global routes
- Optimise shipping modes, routes, and costs while maintaining delivery timelines
- Ensure compliance with all import/export regulations and documentation
Ecommerce Carrier Management
- Own relationships with last-mile and parcel carriers, ensuring strong performance across delivery speed, cost, and reliability
- Negotiate carrier contracts and rate cards to support growth and margin improvement
- Monitor carrier KPIs (on-time delivery, failed delivery rates, claims, etc.) and drive continuous improvement
- Develop and optimise carrier mix and routing strategies across regions
- Work closely with tech and operations teams to improve tracking, visibility, and delivery communications
Customer Experience
- Own the end-to-end delivery experience, ensuring high levels of customer satisfaction
- Work cross-functionally with customer service teams to resolve delivery issues
- Implement initiatives to improve delivery speed, reliability, and transparency
Process Improvement & Strategy
- Identify and implement process improvements across warehousing, transport, and fulfilment
- Use data and analytics to drive operational efficiencies and cost savings
- Lead automation, systems improvements, and scalability initiatives
Team Leadership
- Build, lead, and develop a high-performing logistics team
- Foster a culture of accountability, continuous improvement, and collaboration
- Set clear goals, monitor performance, and support professional development
Applicants should have:
- Proven experience in a senior logistics or supply chain leadership role within retail or e-commerce environment
- Strong experience managing 3PL providers, ecommerce carriers, and freight forwarding operations
- Deep understanding of end-to-end supply chain and distribution networks
- Track record of driving operational improvements and cost efficiencies
- Excellent leadership and stakeholder management skills