Overview
Intro
At Holland & Barrett, we exist to make health and wellness a way of life for everyone. With over 150 years of expertise and a growing international presence, we're building a global wellness brand trusted by millions.
The Head of Quality is a pivotal senior leadership position within the Product Integrity organisation. This role is accountable for developing, elevating, and governing the global Quality Systems strategy while ensuring operational excellence across our Technical functions, including supply chain quality, manufacturing/packing operations, and compliance. As our international footprint expands, this leader will ensure we have world class quality systems, processes, and culture embedded across all regions and partners.
You'll play a key role in strengthening how quality is embedded across our business - from suppliers and manufacturing through to distribution and customer experience - helping ensure we consistently deliver products our customers can trust.
Location
Location & working arrangement
We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in Nuneaton or Burton upon Trent (or another designated location) for a minimum of 2 days per week, with occasional UK and international travel as required.
Responsibilities
- Lead and develop global Quality teams, setting direction, building capability and driving alignment across hubs and new international sites.
- Define and oversee Holland & Barrett's global Quality governance framework, including policies, SOPs, Codes of Practice and compliance standards.
- Provide strategic leadership across manufacturing quality, ensuring strong governance, quality assurance and continuous improvement across production operations.
- Establish and enforce global quality standards across distribution and warehousing, including audit programmes across owned and third-party facilities.
- Own and evolve the global supplier approval and monitoring framework, including onboarding standards, audits and risk-based compliance oversight.
- Lead global quality reporting and governance, providing clear insight on performance, risk and compliance to senior leadership.
- Oversee quality data governance, documentation control and technical systems, ensuring traceability, audit readiness and regulatory alignment.
- Partner cross-functionally with Product, Regulatory, Supply Chain, Manufacturing and Commercial teams to strengthen a quality-first culture across the organisation.
The Person
Must have
- Significant experience in senior Quality leadership roles within retail, FMCG, food manufacturing, supply chain or logistics environments.
- Proven ability to lead and develop medium-to-large sized, high-performing Quality teams, building capability and driving performance across multiple locations.
- Deep expertise in audit frameworks, regulatory compliance, product safety and risk-based quality governance.
- Experience leading quality across manufacturing, distribution or supply chain environments, including operational audits and standards.
- Experience managing supplier quality frameworks, including approvals, audits and ongoing performance monitoring.
- Strong experience using quality data, KPIs and reporting frameworks to drive improvement and inform decision-making.
Desirable
- Experience designing or governing global Quality Management Systems (QMS) within complex or international organisations.
- Experience supporting international operations or new site readiness, including quality systems and governance.
- You'll also bring the ability to influence senior stakeholders, take a data-led approach to decision making, and lead with a collaborative, people-focused style.
Benefits
- 33 days holiday, including bank holidays, plus a holiday purchase scheme
- Annual bonus of up to 20%
- Private medical insurance - single cover
- 24/7 Virtual GP access
- Annual free at-home health testing kit (after 6 months' service)
- Access to our Employee Assistance Programme and Mental Health First Aiders
- Workplace pension with 5% employer contribution
- Life assurance (2x salary) after 6 months' service
- Annual bonus (subject to company and individual performance)
- £50 colleague product allowance on Holland & Barrett products (after 6 months' service)
- 25% colleague discount, available in store and online, with free delivery on online orders
- Cycle to Work scheme
- Access to cashback and discounts from a wide range of retailers
- Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps
- These benefits align with the UK benefits framework for this role level.
Equal Opportunity
Holland and Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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