Job Purpose
Your purpose is to set the highest possible professional standards and help deliver growth for the London Commercial Team, the Valuation Service Line and Lambert Smith Hampton as a whole. As a director you will be responsible for a range of designated activities that will ensure a top quality service to our clients whilst simultaneously driving high level team contribution and engagement in everything we do.
The role involves deputising for the team leader, line management and quality control within the team of seven fee earners and playing a lead role key client management nationally. The team provides single and portfolio valuations, market appraisals and consultancy services across the full spectrum of commercial real estate across London and the Home Counties.
In conjunction with the team and service line leaders, you will play a leading role in executing the business plan that sets out defined KPIs and your team’s P&L. You should seek to identify opportunities for growth within your local market and nationally and strive to establish yourself as an authority in real estate valuations in your local market, encourage innovation and compliance internally and elevate LSH’s proposition through business development, marketing and client care initiatives.
Key Objectives
- Set the Example. Be relentlessly positive, motivate team members, adhere to the highest standards of quality and compliance, and inspire an entrepreneurial mindset.
- Management. Regularly manage junior resources within the team and support the team leader to ensure optimal profitability and good/poor performance is addressed early. Understand the current workload, bottlenecks, under/over utilised resources and reallocate accordingly. Be answerable to performance against defined KPIs.
- Improve the Team. Take responsibility for how we work. Suggest improvements, respond to problems quickly and celebrate successes. Drive and support business change. Identify and drive local change opportunities to improve service offering. Set the example and enforce best practice relating to audit and compliance responsibilities.
- Grow the Business. Actively pursue new business leads. Exploit cross-sell opportunities within the service line and beyond and empower everyone in your team to do the same. Participate fully in the company’s client development activity. Consistently achieve fee income of 3x cost from existing instructions. Target additional income from new business instructions.
- Communicate Effectively. Be approachable and transparent, concise and timely in your communication to team members, divisional leadership and your peers.
Key Behaviours
- Personify our values: be commercial, collaborate widely, communicate effectively, and foster an inclusive, supportive culture within your team.
- Be results driven and generate profit.
- Be grounded & approachable.
- Think laterally, think bigger picture, be imaginative and explore beyond the obvious.
- Use your initiative, be enterprising and resourceful.
Performance Measures
Your performance will largely be measured against the KPIs agreed with team heads at the start of the year. At the very least you are required to:
- Achieve year on year growth in turnover and contribution in line with the team’s plan.
- Assist managing a cost efficient and profitable team with stabilised contribution levels of 45% (minimum) and minimal aged debts (<10% of YTD revenue). Note this level may be subject to periodic review and change by the business.
- Comply with all procedures including those relating to the Valuation Division’s control documents and the Company’s accreditations, memberships and policies and procedures. Ensuring >75% of audited files are compliant within the internal audit process.
- Contribute to team culture, structure and strategy through mentoring and retaining junior talent.
- Provide accurate information in a timely manner to support business plans, budgets and forecasts.
- Actively promote the highest professional standards and rigorous use of systems, policies and processes.
Competencies
- Strategic Thinking. Influence and drive change initiatives. Anticipate and solve problems. Innovate at every opportunity.
- Business Acumen. Demonstrate a depth and breadth of experience in professional knowledge and have a solid understanding of the local market. Be commercially aware and strive for continued professional and personal development.
- Technical Expertise. Provide clients with technical and sound advice that is in line with service standards. Comply with and maintain both professional accreditation and internal LSH training requirements.
- Leadership. Effectively lead, inspire and manage your direct reports. Have a strong working knowledge of the financial performance and increase overall profit and turnover at every opportunity. Influence the performance of others to encourage and enable them to meet and exceed performance objectives. Provide mentorship to others to enable LSH to grow the depth and complexity of valuation advice the firm provides to its clients.
- Teamwork. Work collaboratively and productively with others, openly exchanging information and support colleagues from around the organisation to achieve business goals.
- Business Development. Develop a relationship with clients in a way which enables the business to gain maximum value from the relationship. Consistently generate repeat value from existing clients and consistently generate fee income through new business. Cross sell and generate ongoing business wherever possible.
Technical Skills
- Understanding of commercial property Valuation, ideally for loan security and balance sheet purposes.
- Track record and knowledge of undertaking Commercial Property Valuations and Valuation Appraisals, including the use of KEL and Argus (or similar) valuation software.
- Strong command of written English and ability to write high quality valuation reports.
- Computer Literacy, specifically in Microsoft Office and Excel.
We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.
By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy Policy
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