Job Summary
A pivotal role in driving the implementation of a global invoicing platform as part of the GIR PMO team, responsible for the strategic design of the invoicing and receipting platform solution, overseeing the alignment of technology solution with business requirements and objectives.
The GIRS Business Operations Lead will ensure that global invoicing practices are streamlined, standardized and aligned with both local and international regulations. The successful candidate will be responsible for ensuring that invoicing processes are efficient, accurate, and compliant, driving operational excellence across all global agencies. He/she will be responsible for ensuring a seamless and successful transition while maintaining operational excellence.
Job Requirements
Strategic Transformation & Vision
- Develop and execute a roadmap for transforming the invoicing system into a scalable, intelligent, and customer-friendly platform.
- Champion a future-stated design and functionalities to improve speed, accuracy, and control.
- Align system capabilities with evolving customer expectations and business growth strategies.
Efficiency and Optimisation
- Identify and eliminate process bottlenecks through automation and lean practices.
- Continuously monitor performance metrics such as invoice cycle time, error rates, and customer feedback.
- Implement enhancements that reduce manual effort and improve turnaround time.
- Design invoicing processes that are intuitive, transparent, and responsive to customer needs.
System Design & Implementation
- Collaborate with IT, business stakeholders from the RO and agencies to design seamless workflows and user interfaces.
- Ensure integration with ERP systems and digital payment platforms to support real-time invoicing and self-service capabilities.
- Oversee testing, data migration, and go-live activities with minimal disruption.
- Address and resolve technical issues that arise during the implementation and post-implementation stages.
Project Management & Execution
- Ensuring timely delivery of GIRS and alignment with project goals.
- Develop and manage detailed project plan, timeline and budget for system implementation projects.
- Prepare and deliver project reports to senior management, including project status, risks, issues and budget performance. Ensure transparency in project progress through regular updates and detailed reports.
- Identify and mitigate project risks and issues.
- Develop and maintain detailed project documentation.
- Provide training and ongoing support to end-users during and after the implementation.
Continuous Improvement
- Collaborate with cross-functional teams to integrate finance systems and tools effectively, including existing and new Global system tools to be implemented.
- Foster a culture of continuous improvement within stakeholders.
- Work closely with ISD and business teams to ensure successful deployment of process enhancements.
Stakeholder & Change Management
- Develop training programs and communication strategies to facilitate smooth transitions.
- Act as a strategic partner to regional/agency representatives, understanding business needs and recommending solutions.
- Engage with stakeholders to ensure buy-in and successful implementation of changes.
- Manage stakeholder expectations and ensure alignment with business goals.
Qualifications
- A recognized degree or equivalent in Business, Accountancy, Economics, Finance, Data analytics or a related field.
- A minimum of 10 years of experience in finance, business process or related role.
- Proven experience in project management, with a focus on executing complex projects within specified timelines.
- Proven experience in a leadership role in a large organization.
- Experience with change management and leading organizational transformations.
- Familiarity with the container shipping industry is a plus.
- Professional certification such as Lean Management or PMP (Project Management Professional) would be advantageous.
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