Sales Adviser

Company Description

Pennyfarthing Homes Ltd. is one of the largest privately owned new home builders in the New Forest and surrounding areas of Hampshire, Dorset, and Wiltshire. We are renowned for our commitment to excellence in creating high-quality homes and have an outstanding portfolio of award-winning developments. Our award-winning Customer Care team has consistently delivered exceptional service, with 98% of our customers eager to purchase from us again. At Pennyfarthing Homes, we strive to maintain and exceed the highest standards in residential construction and satisfaction.

Role Description

This is a full-time, on-site role located on one of our development sites. The Sales Adviser will be responsible for managing customer interactions, providing exceptional service, and guiding potential buyers through the home purchasing process. This includes presenting available properties, offering product knowledge, facilitating viewings, negotiating sales, and maintaining excellent relationships with clients. Responsible for generating and following up potential leads. The role also involves collaborating with internal teams and staying informed about market trends.

You will also manage and coordinate the presentation of the show areas to ensure the company’s image is maintained plus maintenance of empty properties in accordance with agreed standards.

This role is to initially be based at our Alderholt site, with our sales offices and marketing suites in and around the Hampshire and Dorset areas.

Qualifications

• Experience of working in residential new home sales.
• Proven experience in negotiation and closing deals successfully, achieving or exceeding targets.
• Strong interpersonal and communication skills to engage effectively with clients and team members.
• Experienced in providing exceptional customer service and understanding client needs.
• Capability to guide customers through processes, ensuring a seamless experience.
• Highly organised with attention to detail and the ability to work independently.
• Knowledge of the housing market.
• Proficiency in Microsoft Office and customer relationship management (CRM) software is advantageous.