Wendy Blair| |
Customer Service Unit Advisor -Northern Ireland Housing Executive - Ballymena
Join the Northern Ireland Housing Executive in Ballymena as a Customer Service Unit Advisor and provide a high-quality service to customers within a busy contact environment. You will play a key role in handling enquiries, coordinating responses and supporting the delivery of essential services. Apply now to express interest in this role!
About the role:
- £13.69 per hour
- Monday - Sunday
- 40 hours per week variable
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
- Please note closing date for this vacancy is 12 noon on 30th April 2026 - however you can register your interest for other upcoming vacancies by applying today
What you'll be doing this role:
- Customer service queries via telephone, providing advice and guidance across a comprehensive range of housing services.
- Handling follow-up calls, and working in partnership with other to ensure timely resolutions and exceptional service.
What you'll need in this role:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one years relevant customer service or general administrative experience
- Or have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years relevant customer service or general administrative experience
- Or can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
- Experience of direct delivery of relevant customer service to the public via telephone or face to face
- Experience in dealing appropriately with customers in a challenging environment
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, wed love to hear from you! Even if you dont meet every listed requirement, we encourage you to apply we may have other suitable roles for you. Apply online, emailor call Wendy on to find out more.
Riada Resourcing is an equal opportunities employer.
Skills:
Admin Customer Service
WHJS1_NI