Cluster Sales Manager

Thistle Trafalgar Square
Contract: Full Time
Payment: Salaried
Salary: Competitive

The Thistle Trafalgar Square Hotel is located on a quiet side street right in the heart of London's West End. All 108 bedrooms at this four‑star hotel have been recently refurbished and offer a great standard of comfort and style. The hotel also has a ground floor restaurant with a terrace for al fresco dining.

What You’ll Be Doing

As Cluster Sales Manager, you will be a driving force in maximizing revenue across our hotels by developing and executing effective sales strategies. Your primary focus will be on building strong relationships with clients, understanding their unique needs, and providing tailored solutions that align with our commitment to delivering exceptional hospitality experiences. You will lead efforts to identify new business opportunities while nurturing existing accounts to ensure long‑term success. In this role, you will collaborate closely with your team and other departments to ensure seamless service delivery. Your strong analytical skills will enable you to assess market trends, track performance metrics, and provide insights that inform strategic decisions. As a leader, you will mentor and develop your team members, fostering a culture of collaboration and excellence.

What You’ll Bring

• Proven experience in sales management within the hospitality industry, with a track record of achieving and exceeding targets
• Exceptional interpersonal and communication skills, enabling you to build and maintain strong relationships with clients and colleagues
• A results‑oriented mindset with the ability to analyze data, draw insights, and communicate findings effectively
• Strong leadership abilities, with a passion for mentoring and developing your team members
• A commercial outlook and adaptability to navigate various market segments
• Excellent organizational and planning skills, with the capacity to manage multiple projects simultaneously
• A commitment to delivering outstanding service and enhancing the guest experience

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our People Promise sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1,000s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1,000 when friends join our team
• Interest‑Free Loans – Seasonal ticket loans to make commuting easier

Mental & Physical Well‑being – We’re here to support your well‑being, whenever and wherever you need it.

• On‑Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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