Location: Farnborough, London or Newbury (Hybrid). Salary: excellent base salary plus bonus and Vodafone benefits. Working hours: full time 37.5 hours per week – Monday to Friday.
What You’ll Do
- Act as the operational backbone of the function, providing governance, planning and reporting.
- Attend client and internal meetings alongside the Head of Client Services to ensure customer excellence and delivery oversight across client programmes, prioritise work, manage risks and deliver outcomes to a high standard.
- Prepare the Head of Client Services for internal, external and executive forums by working with the Client Services team and Defence & Secure Office.
- Provide day‑to‑day operational and support to the Client Services Leadership team, enabling them to focus on client engagement and service delivery.
- Support planning and coordination of client initiatives, service improvements and change activity.
- Act as a central point of contact for governance, reporting and process alignment across client accounts.
- Proactively collaborate across functions to coordinate and support delivery of the Defence Action Plan, ensuring alignment from planning through execution.
Who You Are
- Able to obtain and maintain Developed Vetting clearance (DV).
- Experienced in a Business Management, PMO or operational role within a client‑facing or service‑based environment.
- Highly organised, comfortable working in a fast‑paced environment, with excellent attention to detail and the ability to manage multiple priorities.
- Confident communicator, able to engage credibly with senior stakeholders and client facing teams.
- Data driven, with experience producing reports, dashboards and insights to support decision making.
- Expert proficiency in Microsoft PowerPoint, Word and Excel.
What We Offer
Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, flexible benefits such as discounts, vouchers and a pension plan, learning and career development tools, and generous parental leave policies.
Legal and Accessibility
Offers are regulated by the Financial Conduct Authority and are subject to background checks including criminal (DBS) and financial checks to meet regulator standards. Reasonable adjustments for accessibility are available. Please refer to the Accessibility section of our Careers website for further guidance.
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