Worcester, Worcestershire
Contract : Outside IR35
Competitive Pay Rate
Our client is a recognised and successful family business that provides top‑quality construction tools, site supplies and consumables across the UK. In support of their continued activity, we are seeking an experienced Interim Customer Service Manager to provide short‑term leadership and stability to the customer service function during a period of transition. This role is critical in ensuring the smooth day‑to‑day running of the customer service team while maintaining high standards of customer satisfaction and operational efficiency.
Contract expected to run for between 2 and 5 months, reporting to the Managing Director and with an expected need to support 5 days per week in their head office in Worcester.
Interim Customer Service Manager Responsibilities
- Oversee the day‑to‑day operations of the customer service function.
- Ensure timely and effective handling of customer enquiries across all channels.
- Manage and support the resolution of escalated customer issues and complaints.
- Lead, support and motivate a small internal customer service team.
- Review and improve customer service processes to enhance efficiency and service quality.
- Maintain oversight of order processing, query resolution, and customer communications.
- Support continuity and handover for the incoming permanent Customer Service Manager.
- Identify and address any immediate service gaps, risks, or operational challenges.
- Utilise customer service systems to support reporting and service delivery.
Interim Customer Service Manager Requirements
- Proven experience in a Customer Service Manager or equivalent position.
- Must have a strong understanding of core customer service operations.
- Experience with product‑based or distribution environments would be beneficial.
- Excellent organisational and communication skills.
- Experienced in implementing new customer service processes.
- Able to provide technical support and training to existing team.
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