Front Office Manager (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection
- Full-time
- Company Location: Minor Hotels
Set in the heart of Mayfair and housed within a distinguished Grade II listed building on Piccadilly, the hotel brings new life to a historic landmark through a refined, intimate hospitality experience.
Here, classical architecture meets contemporary culture. Designed for travelers drawn to culinary excellence, visual arts and genuine social connection, The WestDill offers a discreet retreat moments from London’s most iconic addresses.
Returning from the city, guests find an elegant gathering place where heritage, craftsmanship and conviviality come together with a modern expression of Mayfair, shaped by history and enlivened by conversation.
For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are seeking an experienced Front Office Manager to lead front office operations and deliver exceptional, personalized guest experiences in line with the hotel’s luxury positioning.
Key Duties & Responsibilities
- Lead and oversee all Front Office operations, ensuring smooth daily workflows, high service standards and strong guest satisfaction
- Take full accountability for service quality, guest experience and departmental performance, including VIP arrivals and special requests
- Recruit, train, motivate and develop the Front Office team, ensuring strong product knowledge, system expertise and consistent service delivery
- Ensure compliance with all Front Office SOPs, continuously reviewing and improving procedures and best practices
- Prepare and manage the Front Office budget, including payroll and cost control, supporting overall hotel profitability
- Drive upselling initiatives and promotional programmes in alignment with the hotel’s commercial strategy
- Work closely with Housekeeping, Finance, Sales and other departments to ensure seamless operations and an exceptional guest journey
How Can You Succeed in This Role
- Proven experience as a Front Office Manager or Assistant Front Office Manager in the luxury hospitality sector
- Strong understanding of luxury service standards, guest‑centric operations and personalized service delivery
- Solid knowledge of Front Office systems (PMS, reservations and related platforms)
- Demonstrated people leadership skills, with experience in training, coaching and developing multicultural teams
- Hands‑on, organized and proactive professional with a high sense of ownership and responsibility
What You Can Expect
- Worldwide experience – diversity of 150 different nationalities
- Career development opportunities full of national and international challenges
- Wide range of training programmes to enhance your skills
- Wellbeing initiatives, including flexible working conditions
- Team member recognition programmes, including Memorable Dates
- Ability to make a difference through our sustainability programme and volunteering initiatives
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
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