Commercial Business Analyst

Overview

Job reference 338791. Commercial Business Analyst. Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates. Permanent, full-time hybrid London Farringdon 3 days a week.

Role

Senior Business Analyst. Royal Mail is transforming its end‑to‑end Customer‑to‑Cash (C2C) processes through a major SAP S/4HANA programme — and we’re looking for a Senior Commercial Business Analyst to help shape the future of our Commercial, Pricing and Finance capabilities.

This is a high‑impact role where you’ll turn complex business needs into clear, scalable designs that support a modernised operating model and protect revenue across millions of customers.

The role

You’ll play a central role in defining how Royal Mail’s Commercial processes work in the future ERP world. That includes:

• Translating Commercial, Pricing and Finance requirements into clear, structured and prioritised designs
• Shaping decision‑ready options with trade‑offs, impacts and recommendations
• Aligning stakeholders across Product, Pricing, Finance, Customer Experience and Technology
• Supporting product and pricing design, ensuring simplification without losing commercial effectiveness
• Defining customer migration requirements, ensuring changes are understood and risks managed
• Driving Commercial data readiness, including data structures for pricing, billing and customer operations
• Maintaining high‑quality documentation, ensuring traceability and governance compliance
• Working closely with Technology and the System Integrator to ensure solutions reflect business needs

You’ll be the analytical engine behind Commercial decision‑making — structuring problems, simplifying complexity and ensuring designs are fit for the future.

Key Skills

• Strong business analysis experience in large‑scale transformation
• Background in Commercial, Pricing or Customer‑to‑Cash processes
• Experience with SAP S/4HANA in Commercial or C2C domains
• Ability to structure complex problems into clear options and recommendations
• Strong stakeholder management and cross‑functional alignment skills
• Ability to translate business needs into actionable requirements for both business and technology
• Analytical mindset with a focus on commercial outcomes

Desirable

• Knowledge of SAP BRIM, CPQ or similar pricing/billing platforms
• Experience integrating ERP with CRM (e.g., Salesforce)
• Experience in regulated or high‑complexity environments
• Familiarity with Royal Mail’s products and customer segments

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. (delete if essential criteria only)

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 15 May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

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